Hybrid SAP BA for PP/MM/QM/SD | Boston Area

Sirtex; Boston (MA); On-site; USD 124,000 - 155,000; Full time

Benefits offered by this job

Bonus program

Health insurance

Paid time off

401k matching

Job summary

Sirtex Medical in Boston is hiring a SAP Business Analyst to serve as the internal first point of contact for SAP application support, focusing on Production and Operations (PP, MM, QM, SD) and a secondary focus on Finance (FI). Hybrid policy: 3 days in office, 2 days remote.

You will own ticket intake, analysis, and resolution tracking, coordinating with external SAP partners for changes requiring configuration or development, and contributing to ongoing S/4HANA migration efforts.

Qualifications

• Demonstrated ticket-based support experience with SLA discipline (Zendesk, ServiceNow, or equivalent).
• Strong troubleshooting instinct and clear written communication with non-technical business users.

Responsibilities

• Own end-to-end ticket lifecycle in Zendesk, and raise tickets in the E-Strategy AMS ticket system: intake, clarification, business-impact assessment, prioritization, resolution tracking, and closure.
• Resolve L1 issues directly (master data, user error, authorization, transaction how-to, report output); reproduce and document L2+ issues for escalation to the AMS partner.
• Apply importance-vs-urgency classification; keep the backlog visible and aging under control.
• Follow up with the AMS partner against SLA; participate in recurring ticket review forums.
• Gather and document CR requirements from Production/Operations (and, where relevant, Finance) business users; write clear functional descriptions for the implementation/AMS partner.
• Coordinate business review and sign-off for production CRs; track CRs through to production release
• Maintain the CR pipeline and status reporting to Bobby Qiu
• Maintain work instructions, FAQs, and how-to material; run refresher sessions for end users
• Document recurring issues and their resolutions to reduce repeat ticket volume

Skills

Ticket-based support

SLA discipline

Clear communication

Troubleshooting

Tools

Zendesk

ServiceNow

SAP

Job description

Sirtex Medical in Boston is hiring a SAP Business Analyst to serve as the internal first point of contact for SAP application support, focusing on Production and Operations (PP, MM, QM, SD) and a secondary focus on Finance (FI). Hybrid policy: 3 days in office, 2 days remote.

You will own ticket intake, analysis, and resolution tracking, coordinating with external SAP partners for changes requiring configuration or development, and contributing to ongoing S/4HANA migration efforts.