Senior Salesforce Technical Lead - Cloud & Integrations

Hitachi, Ltd.; Massachusetts; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Hitachi Digital Services in Boston, MA is seeking an experienced Salesforce Principal/Architect to lead technical strategy across Sales Cloud, Service Cloud, and Experience Cloud in a hybrid environment. You will guide architecture, security, and integrations while coordinating with partners and stakeholders to keep CRM ecosystems healthy and scalable.

The role emphasizes production support excellence, impact analysis for releases, and mentoring teams on best practices across a broad SaaS

Qualifications

• 8+ years of hands-on Salesforce experience with demonstrated technical leadership in enterprise environments.
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, platform architecture, security, automation, and integrations.
• Strong understanding of Salesforce APIs, REST/SOAP services, Apex, Flow, data models, and enterprise integration frameworks.
• Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches.
• Ability to quickly learn new applications, understand business processes, and perform impact analysis across complex application ecosystems.
• Excellent stakeholder management, problem-solving, communication, and cross-functional collaboration skills.

Responsibilities

• Act as the primary technical lead and escalation point for Salesforce and all boundary applications within the managed services environment.
• Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations.
• Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution.
• Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
• Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
• Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
• Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

Skills

Salesforce Sales Cloud

Service Cloud

Experience Cloud

Apex & Flow

REST/SOAP APIs

Security & Architecture

Incident Management

Data Integration

Tools

Gainsight

ZoomInfo

HubSpot

Salesloft

Qualtrics

Cvent

AEM

Google Analytics

Job description

Hitachi Digital Services in Boston, MA is seeking an experienced Salesforce Principal/Architect to lead technical strategy across Sales Cloud, Service Cloud, and Experience Cloud in a hybrid environment. You will guide architecture, security, and integrations while coordinating with partners and stakeholders to keep CRM ecosystems healthy and scalable.

The role emphasizes production support excellence, impact analysis for releases, and mentoring teams on best practices across a broad SaaS