Senior Salesforce Solution Architect — Remote, AI-Driven Growth

Remote Jobs; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Sick Time

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Life Insurance

FSA

HSA

STD/LTD

EAP

401k

Paid Holidays

Job summary

OSF Digital seeks a highly skilled Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role bridges business strategy with Salesforce capabilities to drive end-to-end designs that enable revenue growth and service excellence.

You will lead engagements, define designs, govern architecture, mentor teams, and promote innovation with Flow, analytics, and AI features to boost productivity and customer experience. Remote work in the US is supported.

Qualifications

• 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles.
• Expertise in Sales Cloud, Service Cloud, and Agentforce, incl. sales lifecycle & AI-driven automation.
• Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective.
• Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity.
• Solid knowledge of release strategy, environment planning, change management, and user adoption best practices.
• Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred.
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills.

Responsibilities

• Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.
• Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations.
• Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows.
• Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.
• Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.
• Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.
• Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.

Skills

Leadership

Stakeholder management

Business process design

Architecture governance

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field

Tools

Sales Cloud

Service Cloud

Agentforce

APIs

Middleware

Job description

OSF Digital seeks a highly skilled Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role bridges business strategy with Salesforce capabilities to drive end-to-end designs that enable revenue growth and service excellence.

You will lead engagements, define designs, govern architecture, mentor teams, and promote innovation with Flow, analytics, and AI features to boost productivity and customer experience. Remote work in the US is supported.