SENIOR SALESFORCE SOLUTION ARCHITECT

Links Technology Solutions, Inc.; Atlanta, Chicago, New York, Boston (GA, IL, NY, MA); Remote; USD 229,233,000 - 300,868,000; Full time

Benefits offered by this job

Remote role near listed U.S. cities

401(k) and health/dental/vision/life

Job summary

Links Technology Solutions, Inc. is seeking a Salesforce Senior Solution Architect to design, deliver, and lead enterprise Salesforce solutions across Service Cloud, Sales Cloud, and CPQ.

The role requires hands-on technical leadership, deep Salesforce expertise, and collaboration with distributed teams in a remote setting with 20% travel to client sites.

Qualifications

• 10+ years of IT experience with Salesforce architecture and development.
• Salesforce Service Cloud expertise including case management, routing, entitlements, SLAs, milestones.

Responsibilities

• Lead architecture, design, and hands-on delivery of Salesforce solutions.
• Design Service Cloud capabilities including case intake, routing, entitlements, milestones, SLAs, business hours, holidays, escalations.
• Develop operational reports and dashboards to monitor service performance.
• Deliver configuration-first enhancements across Sales Cloud and CPQ; include custom development as needed.
• Design and oversee integrations between Salesforce and NetSuite, Certinia, MuleSoft, Snowflake.
• Establish and maintain Salesforce architecture standards, data governance, security, and technical debt management.
• Provide technical leadership to India-based engineering teams while remaining hands-on.
• Leverage AI-assisted development tools to improve productivity, documentation, testing, and quality.
• Translate business requirements into scalable Salesforce solutions with clients.
• Support Agile delivery, release management and continuous platform improvements.

Skills

Salesforce architecture

Apex

Lightning Web Components

Salesforce APIs

MuleSoft integration

Copado

GitHub

SF CLI

CI/CD

Jira

Confluence

Data modeling

Security

DevOps

NetSuite integration

Education

Salesforce Certification: Application Architect / System Architect

Tools

Jira

Confluence

Datadog

Loom

GitHub

Copado CLI

SF CLI

VS Code

Job description

SALESFORCE SENIOR SOLUTION ARCHITECT

Location: Remote role (Must be located near one of these locations: Dallas, Atlanta, Chicago, NY, Boston, Denver, or Houston) + 20% travel to Chicago, IL
Pay Rate: $80/hr - $105/hr
Contract Duration: 2 month+ project

Summary: Our client is seeking an experienced Salesforce Senior Solution Architect to design, enhance, and deliver enterprise Salesforce solutions across Service Cloud, Sales Cloud, and CPQ. This hands-on leadership role requires deep Salesforce architecture expertise, enterprise integration experience, and the ability to collaborate with distributed technical teams. The ideal candidate will drive scalable solutions, platform modernization, and AI-assisted development within a complex Salesforce environment.

Description – Salesforce Senior Solution Architect:

• Lead architecture, design, and hands-on delivery of Salesforce solutions, extending existing Case management capabilities to new teams while maintaining current functionality.
• Design and enhance Service Cloud capabilities, including Case intake, queue-based routing, entitlements, milestones, SLAs, business hours, holidays, and escalations.
• Develop operational reports and dashboards to monitor service performance, workload, and business outcomes.
• Deliver configuration-first enhancements across Sales Cloud and Salesforce CPQ, incorporating custom development as needed.
• Design and oversee integrations between Salesforce and enterprise platforms, including NetSuite, Certinia, MuleSoft, and Snowflake.
• Establish and maintain Salesforce architecture standards, data model governance, security, and technical debt management within a consolidated Salesforce org.
• Provide technical leadership to India-based engineering teams while remaining hands-on with development, solution reviews, and troubleshooting.
• Leverage AI-assisted development tools to improve engineering productivity, documentation, testing, and solution quality.
• Collaborate with client stakeholders to translate business requirements into scalable Salesforce solutions.
• Support Agile delivery processes, release management, and continuous platform improvements.

Qualifications – Salesforce Senior Solution Architect:

• 10+ years of IT experience, including at least 5 years of Salesforce architecture and development experience.
• Deep Salesforce Service Cloud expertise, including Case management, routing, queues, entitlements, milestones, SLAs, business hours, holidays, and escalations.
• Strong hands-on experience with Salesforce Sales Cloud and CPQ, including partner/reseller sales processes and professional services quoting.
• Proficiency in Apex, Lightning Web Components (LWC), Salesforce APIs, and legacy Visualforce.
• Strong understanding of Salesforce security, data modeling, integration architecture, and API-led integrations using MuleSoft.
• Experience integrating Salesforce with enterprise platforms such as NetSuite, Certinia, and Snowflake.
• Experience managing complex Salesforce environments, including architecture governance, org consolidation, technical debt, and release processes.
• Strong Salesforce DevOps and CI/CD experience, including Copado, Copado CLI, GitHub, branching strategies, and pull requests.
• Experience with Salesforce CLI (SF CLI), VS Code, and AI coding assistants such as GitHub Copilot, Claude Code, or Devin.
• Knowledge of Salesforce second-generation packaging (2GP) and unlocked packages.
• Experience using Jira, Confluence, and familiarity with Datadog and Loom.
• Experience working in Agile environments with distributed onshore and India-based technical teams.
• Excellent communication, problem-solving, stakeholder management, and client-facing presentation skills.
• Ability to accommodate partial overlap with India working hours.
• Salesforce Application Architect or System Architect certification required.
• Salesforce Service Cloud Consultant or Salesforce CPQ Specialist certification preferred.
• Experience with Salesforce Billing, multi-cloud implementations, and Salesforce modernization initiatives preferred.
• Familiarity with Nintex Drawloop, Salesforce AI capabilities, and enterprise data-platform integrations is a plus.

Benefits:

• Location: Remote role (Must be located near one of these locations: Dallas, Atlanta, Chicago, NY, Boston, Denver, or Houston) + 20% travel
• 401(k), Health, dental, vision, and life insurance options
• Pay range: $80/hr - $105/hr