Senior Salesforce Developer / Solution Architect

CNX

United States

Remote

USD 140,000 - 210,000

Full time

12 days ago

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Job summary

Concentrix is seeking a Senior Salesforce Developer / Solution Architect to lead design and delivery of Salesforce Service Cloud and contact center solutions. The role blends hands-on development with architectural leadership to drive scalable, enterprise-grade outcomes.

The successful candidate will guide development teams, define solution patterns, and collaborate with stakeholders to ensure alignment with business objectives across multi-channel customer experiences.

Qualifications

6+ years of Salesforce experience with deep expertise in Service Cloud.
Proven experience as a Technical Lead or Solution Architect.
Strong hands-on experience with Apex, SQL, and asynchronous processing.
Lightning Web Components (LWC) and Salesforce Flows design and automation.
Experience designing solutions for contact centers or customer support environments.

Responsibilities

Serve as the architecture lead for Service Cloud and contact center initiatives.
Define and enforce solution patterns, development standards, and integration strategies.
Design scalable Salesforce solutions leveraging Service Cloud, Omni-Channel, and related tools.
Architect end-to-end customer and agent experiences across channels and case management.
Mentor developers on Salesforce best practices, governor limits, and architectural standards.
Partner with product owners and stakeholders to define requirements and delivery timelines.

Skills

Salesforce

Technical Lead

Architect

Apex

LWC

Tools

Apex

SQL

Lightning Web Components (LWC)

Flows

Omni-Channel

Service Cloud

Job description

Job Title:

Senior Salesforce Developer / Solution Architect

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

OVERVIEW

We are seeking a highly experienced Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This role is ideal for a hands‑on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.

The successful candidate will function as a hybrid architect and lead developer , responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions.

Key Responsibilities

Technical Leadership

Serve as the architecture lead for Service Cloud and contact center initiatives
Define and enforce solution patterns, development standards, and integration strategies
Design scalable Salesforce solutions leveraging:
Service Cloud, Omni-Channel, Service Console
Flows, Apex, Lightning Web Components (LWC)
Asynchronous processing and event-driven architectures
Evaluate trade-offs between configuration, customization, and integrations
Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy.

Contact Center & Service Cloud Design

Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management
Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)
Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools
Ensure solutions enhance operational efficiency, service quality, and reporting accuracy.

Developer Enablement & Governance

Act as the technical authority for Service Cloud development
Lead code reviews and design validations to ensure performance, scalability, and security
Mentor developers on Salesforce best practices, governor limits, and architectural standards
Identify and address technical debt and platform risks proactively.

Stakeholder Engagement & Communication

Partner with product owners, business leaders, and operations teams to:
Refine requirements and define solution approaches
Align on priorities and delivery timelines
Translate complex technical concepts into clear business language
Produce and review key artifacts, including:
Solution designs and architecture documentation
Data models and integration diagrams
Release and deployment plans.

Self-Directed Delivery & Execution

Operate independently across multiple workstreams, driving architectural and development decisions
Influence backlog prioritization based on technical dependencies and risk
Support Agile ceremonies (planning, refinement, retrospectives)
Collaborate with QA and release teams to ensure stable, low-risk deployments

Required Qualifications

6+ years of Salesforce experience with deep expertise in Service Cloud
Proven experience as a Technical Lead or Solution Architect
Strong hands‑on experience with:
Apex, SQL , and asynchronous processing
Lightning Web Components (LWC)
Salesforce Flows and automation design
Experience designing solutions for contact centers or customer support environments
Demonstrated ability to lead and mentor development teams
Strong communication skills, with the ability to engage both technical and non-technical stakeholders
Experience working in Agile/Scrum environments.

Preferred Qualifications

Experience in healthcare, non-profit, or donor/member-centric organizations
Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)
Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice
Salesforce certifications such as:
Platform Developer I/II
Service Cloud Consultant
Application or System Architect
Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git)
Experience integrating Salesforce with external systems via REST APIs or middleware

#REMOTE #WFH

Seniority Level

Mid-Senior level

Industry