Senior Salesforce QA Tester: Service Cloud & Azure DevOps

HTC Global Services, Inc.; Lansing (MI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid and Workplace flexibility

Work-Life-Balance

Well-defined career development plan

Rewards & Recognition program

L&D focuses on upskilling

Hands-on experience on Emerging Tech &

Career Mobility programs

Job summary

HTC Global Services is seeking a Senior Salesforce QA Tester to join an enterprise CRM team focused on quality across Salesforce implementations and enhancements. You will drive test design, execution, and Azure DevOps Test Suite management to ensure robust QA coverage across Service Cloud and Experience Cloud.

Collaborating with customers, vendors, and development teams in an Agile environment, you will validate REST/SOAP APIs, manage defects, and support automation initiatives while

Qualifications

• 6+ years of Salesforce QA/testing experience.
• 4+ years of Salesforce Service Cloud testing experience.
• 4+ years of Azure DevOps Test Suite experience.
• Strong experience creating and maintaining test plans, test suites, and test scripts in Azure DevOps.
• Working knowledge of Salesforce Service Cloud, Experience Cloud, sandboxes, flows, Lightning, Apex, and AppExchange packages.
• Experience with Agile methodologies and QA best practices.
• Ability to perform regression testing and analyze the impact of application enhancements.
• Excellent written, verbal, facilitation, and problem-solving skills.

Responsibilities

• Design, write, execute, and maintain test plans, test suites, and test cases in Azure DevOps.
• Collaborate with customers, vendors, and development teams to define testing requirements and test scripts.
• Interpret user stories and requirements to develop comprehensive QA coverage.
• Perform regression testing for new Salesforce solutions and enhancements.
• Test Salesforce Service Cloud and Experience Cloud functionality.
• Validate integrations using REST, SOAP, Bulk APIs, and tools such as Postman or SoapUI.
• Document, track, and manage defects through resolution in Azure DevOps.
• Maintain traceability between requirements, test cases, and test results.
• Support automation testing initiatives and recommend framework improvements.
• Contribute to knowledge transfer and training for ongoing maintenance and operations.

Skills

Salesforce QA/testing

Azure DevOps

Agile methodologies

Regression testing

Effective communication

Test planning

Tools

Azure DevOps Test Suite

Postman

SoapUI

Selenium

REST/SOAP API testing

Job description

HTC Global Services is seeking a Senior Salesforce QA Tester to join an enterprise CRM team focused on quality across Salesforce implementations and enhancements. You will drive test design, execution, and Azure DevOps Test Suite management to ensure robust QA coverage across Service Cloud and Experience Cloud.

Collaborating with customers, vendors, and development teams in an Agile environment, you will validate REST/SOAP APIs, manage defects, and support automation initiatives while