Senior Salesforce QA & Business Analyst

Parexel; India (PA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Parexel is seeking a Senior Salesforce Functional Analyst to ensure Salesforce solutions are accurate, tested, and production-ready. You will translate business needs into clear requirements, validate enhancements, and maintain reliable releases across sprints.

You will collaborate with analysts, developers, admins, and stakeholders, working within Agile methodologies to support from requirements through deployment and provide ongoing process improvements in a fast-paced clinical development

Qualifications

• Bachelor's degree required.
• Salesforce Administrator Certification preferred.
• 5+ years of hands-on Salesforce experience with focus on business analysis, system and integration testing.
• Strong understanding of Salesforce architecture, data models, and business processes, and of Salesforce security.
• Knowledge of full sales cycle from lead generation to contract lifecycle, including work orders and scope changes.
• Ability to administer Sales Cloud: security, configuration (Flow, approvals, validation rules, Lightning pages), reports, dashboards, and data management (Data Loader/Workbench).
• Proficiency in creating/executing test plans, test cases, and test scripts; experience with automated Salesforce testing tools (Selenium, Provar, Copado Robotic Testing).
• Familiarity with API testing tools/techniques.
• Experience with Agile methodologies and Jira.
• Microsoft Excel skills for data cleaning/manipulation.
• Excellent analytical, problem-solving, interpersonal, verbal, and written communication skills.
• Ability to work in shifts from 12 to 9 PM IST and support weekend releases.

Responsibilities

• Quality Assurance: Design, develop, and execute comprehensive system test cases for Salesforce enhancements; perform regression testing; test integrations; maintain artifacts; run end-to-end smoke tests during weekend sprint releases every three weeks.
• Business Analysis: Gather requirements with stakeholders and document as user stories; create Visio flows documenting processes and functionality.
• Salesforce Configuration: Administer declarative solutions to support sprint work and production issue resolution.
• Collaboration and Issue Resolution: Translate requirements into test scenarios; document defects; track issues; participate in Agile ceremonies and sprint planning/retrospectives.
• Customer Support: Demonstrate new enhancements to stakeholders and support UAT, including test data creation and training.
• Continuous Improvement: Analyze bugs, perform root cause analysis, stay current on Salesforce releases; suggest improvements; mentor juniors.

Skills

Salesforce QA

Business Analysis

End-to-End Testing

Agile Methodologies

Jira

Selenium

Provar

Copado Robotic Testing

API Testing

Test Planning & Scripting

Education

Bachelor's degree

Salesforce Administrator Certification

Tools

Data Loader

Workbench

Excel

Job description

Parexel is seeking a Senior Salesforce Functional Analyst to ensure Salesforce solutions are accurate, tested, and production-ready. You will translate business needs into clear requirements, validate enhancements, and maintain reliable releases across sprints.

You will collaborate with analysts, developers, admins, and stakeholders, working within Agile methodologies to support from requirements through deployment and provide ongoing process improvements in a fast-paced clinical development