Senior Salesforce Solutions Analyst (Remote)

Parexel; India (PA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Parexel is seeking a Senior Salesforce Functional Analyst to translate business needs into Salesforce solutions supporting client relationships, proposals, and contracts in clinical research. This role emphasizes requirements gathering, solution design, UAT, and continuous process improvement across the Salesforce platform.

You will collaborate with project managers, developers, QA, and stakeholders in an Agile environment, with opportunities to deepen expertise across Sales Cloud, Service

Qualifications

• Bachelor's degree required.
• Salesforce Administrator Certification required.
• 5+ years of hands-on Salesforce experience with focus on business analysis and solution design.
• Strong understanding of Salesforce architecture, data model, security model, and best practices.
• Understanding of full sales cycle from lead through contract.
• Experience delivering Salesforce projects from conception to implementation.
• Ability to design and implement solutions using Salesforce declarative tools (Flow, Process Builder, Validation Rules, Approvals).
• Experience with Sales Cloud, Service Cloud and other Salesforce products.
• Familiarity with Agile methodologies and Jira; proficient with MS Excel and Visio.
• Excellent analytical, problem-solving, interpersonal, written and verbal communication skills.
• Willingness to work in shifts (IST) for weekend releases.

Responsibilities

• Gather and document detailed business requirements; create user stories and acceptance criteria.
• Design Salesforce solutions and evaluate third-party apps to enhance processes.
• Support UAT with test data, training, and demos; address issues with development teams.
• Administer declarative Salesforce configurations to support sprint work.
• Analyze current processes and design optimizations using Salesforce features.
• Collaborate with PMs, developers, QA to align business needs with tech solutions.
• Develop and execute change management strategies and training materials.
• Stay updated on Salesforce releases and mentor junior analysts.

Skills

Business analysis

Requirements gathering

Stakeholder management

Communication skills

Agile methodologies

Education

Bachelor's degree

Salesforce Administrator Certification

Tools

Jira

Visio

Job description

Parexel is seeking a Senior Salesforce Functional Analyst to translate business needs into Salesforce solutions supporting client relationships, proposals, and contracts in clinical research. This role emphasizes requirements gathering, solution design, UAT, and continuous process improvement across the Salesforce platform.

You will collaborate with project managers, developers, QA, and stakeholders in an Agile environment, with opportunities to deepen expertise across Sales Cloud, Service