Senior Salesforce & PSP Business Systems Analyst (Hybrid)

Raas Infotek LTD; Chicago (IL); Híbrido; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Raas Infotek LTD is seeking a Senior Business Systems Analyst to support Salesforce configurations and Patient Support Programs within a pharmaceutical context. The role focuses on serving as the liaison between business stakeholders and technology teams across Intake Centre and Contact Centre applications.

The ideal candidate will bring 8+ years of BA/BSA experience, strong Salesforce expertise, and proven ability to work independently in an Agile environment, delivering BAU operations and

Formación

• 8+ years of experience as a Business Analyst or Business Systems Analyst.
• Strong experience with the Salesforce platform and its configuration modules.
• Hands-on experience supporting Patient Support Programs (PSP) in the pharmaceutical or life sciences industry.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Experience working in Agile/Scrum environments.

Responsabilidades

• Serve as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
• Gather, analyze, document, and manage business and system requirements.
• Support and optimize Salesforce-based solutions, including configuration-related activities.
• Facilitate requirements workshops, process mapping sessions, user story development, and acceptance criteria definition.
• Collaborate with cross-functional teams to deliver application enhancements and operational support requests.
• Manage and prioritize BAU activities while maintaining business continuity and stakeholder satisfaction.
• Identify process improvement opportunities and recommend scalable business and technology solutions.
• Support functional testing, User Acceptance Testing (UAT), and production issue resolution.
• Work independently, manage competing priorities, and ensure timely delivery of business requirements and operational commitments.

Conocimientos

Salesforce configuration

Stakeholder management

Business analysis

Agile/Scrum

Requirements documentation

Process mapping

UAT

Independent work

Descripción del empleo

Raas Infotek LTD is seeking a Senior Business Systems Analyst to support Salesforce configurations and Patient Support Programs within a pharmaceutical context. The role focuses on serving as the liaison between business stakeholders and technology teams across Intake Centre and Contact Centre applications.

The ideal candidate will bring 8+ years of BA/BSA experience, strong Salesforce expertise, and proven ability to work independently in an Agile environment, delivering BAU operations and