Senior Salesforce Product Manager — GovTech Impact

Nava Public Benefit Corp.; Bastrop (LA); Remote; USD 98,000 - 153,000; Full time

Benefits offered by this job

Health coverage

Insurance coverage

Time off

Company holidays

Annual bonus

Parental leave

Wellness program

Virtual care

Sabbatical leave

401(k) match

Flexible work

Home office setup

Utility support

Learning opportunities

Development opportunities

Referral bonus

Commuter benefits

Job summary

Nava is seeking a Product Manager to help reimagine how government services are delivered. You will work with government partners and cross-functional teams of engineers, designers, and business professionals to define vision, scope features, and measure success for products that touch millions of Americans.

This remote-friendly role requires Salesforce experience, strong communication, and the ability to navigate ambiguity to deliver user-centered solutions.

Qualifications

• 3+ years as a Product Manager or Product Owner on Salesforce-based products (Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud)
• Hands-on understanding of the Salesforce data model, including objects, fields, relationships, record types, and page layouts
• Experience configuring or specifying declarative tools such as Flow, validation rules, permission sets, and reports and dashboards
• Bachelor's degree or equivalent experience
• Experience running and/or shipping consumer web applications
• Ability to generate very strong product plans and build buy-in across the team, our government partners, and other contractors
• Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic communicator
• Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
• Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
• Ability to define a product objective and logically reverse engineer the path and communications to achieve the objective
• Ability to identify market trends and shifts that will affect product direction and update plans based on future expectations
• An adaptive, empathetic, collaborative, and positive mindset

Responsibilities

• Define the vision, goals, and measures of success for the products and services you manage
• Work with designers, business analysts, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
• Define the direction, scope, and priority of projects, from high-level initiatives to specific features, user stories, and business metrics
• Work closely with cross-functional teams to develop and ship projects
• Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
• Collaborate with the project management team to prioritize roadmaps and inbound units of work
• Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
• Understand and communicate the needs of end users and population segments we serve and government partners we work with
• Measure product progress toward business goals or user needs and translate data insights into action
• Make tactical decisions to improve the design, define requirements, and generate stakeholder buy-in for our desired path forward

Skills

Salesforce PM

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud

Salesforce data model

Declarative tools

Education

Bachelor's degree or equivalent

Tools

Flow

Validation rules

Reports and dashboards

Job description

Nava is seeking a Product Manager to help reimagine how government services are delivered. You will work with government partners and cross-functional teams of engineers, designers, and business professionals to define vision, scope features, and measure success for products that touch millions of Americans.

This remote-friendly role requires Salesforce experience, strong communication, and the ability to navigate ambiguity to deliver user-centered solutions.