Senior Salesforce Lead: Apps, Integrations & Cloud

Hitachi Vantara Corporation; Watertown (MA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Hitachi Vantara Corporation seeks an experienced Salesforce leader to helm managed services across Sales Cloud, Service Cloud, and Experience Cloud. You will coordinate with architects, developers, and vendors to ensure seamless operations and ongoing optimization of a broad Salesforce ecosystem.

The role focuses on technical leadership, incident management, and cross-functional collaboration to drive platform health and integration stability across multiple SaaS platforms.

Qualifications

• 8+ years of hands-on Salesforce experience in enterprise environments.
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, platform architecture, security, automation, and integrations.
• Strong understanding of Salesforce APIs, REST/SOAP services, Apex, Flow, data models, and enterprise integration frameworks.
• Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches.
• Ability to quickly learn new applications, understand business processes, and perform impact analysis across complex application ecosystems.
• Excellent stakeholder management, problem-solving, communication, and cross-functional collaboration skills.

Responsibilities

• Act as the primary technical lead and escalation point for Salesforce and all boundary applications within the managed services environment.
• Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations.
• Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution.
• Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
• Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
• Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
• Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Platform Architecture

REST/SOAP APIs

Apex/Flow

Data Management

Incident Management

Stakeholder Management

Technical Leadership

Tools

Gainsight

ZoomInfo

HubSpot

Salesloft

Qualtrics

Job description

Hitachi Vantara Corporation seeks an experienced Salesforce leader to helm managed services across Sales Cloud, Service Cloud, and Experience Cloud. You will coordinate with architects, developers, and vendors to ensure seamless operations and ongoing optimization of a broad Salesforce ecosystem.

The role focuses on technical leadership, incident management, and cross-functional collaboration to drive platform health and integration stability across multiple SaaS platforms.