Senior Salesforce ITSM Solutions Architect – Remote

NeuraFlash, Part of Accenture; United States; Hybrid; USD 90,000 - 200,000; Full time

Job summary

NeuraFlash, Part of Accenture is seeking a senior Salesforce project lead to drive end-to-end delivery across Service Cloud, Experience Cloud, and related Salesforce components. You will translate business requirements into Salesforce designs, mentor teams, and partner with our AI group to deploy innovative solutions for clients.

Ideal candidates have deep experience in SDLC, multi-environment deployment, and ITSM integrations, with a track record of leading complex Salesforce initiatives for

Qualifications

• 5+ years of project delivery with Salesforce, Service Cloud and Experience Cloud.
• 2+ years of project delivery with Salesforce Data Cloud and Agentforce.
• 3+ years leading and implementing ITSM platforms including ServiceNow.
• Experience documenting requirements for technical resources and understanding technical solutions (Apex, VisualForce, LWC, Web Services).
• SDLC ownership including release planning, multi-environment management, and code management.

Responsibilities

• Provide industry best practices and act as trusted client advisor.
• Facilitate business process reviews to identify customer requirements.
• Translate requirements into Salesforce design using declarative config where possible.
• Lead and manage enterprise level Salesforce projects from initiation to delivery.
• Partner with AI team to create innovative Salesforce solutions for customers.
• Deliver end-user training and project documentation.
• Ensure successful completion of all project aspects and stakeholder satisfaction.

Skills

Salesforce Service Cloud

Salesforce Experience Cloud

ITSM/ITIL

Apex/VisualForce/LWC/Web Services

SDLC ownership

Enterprise Service Cloud

Project management

Education

BS in Computer Science/Engineering or equivalent

Tools

Salesforce APIs

Job description

NeuraFlash, Part of Accenture is seeking a senior Salesforce project lead to drive end-to-end delivery across Service Cloud, Experience Cloud, and related Salesforce components. You will translate business requirements into Salesforce designs, mentor teams, and partner with our AI group to deploy innovative solutions for clients.

Ideal candidates have deep experience in SDLC, multi-environment deployment, and ITSM integrations, with a track record of leading complex Salesforce initiatives for