Remote Salesforce Field Service Architect

NeuraFlash, Part of Accenture; United States; Hybrid; USD 110,000 - 190,000; Full time

Job summary

NeuraFlash, Part of Accenture, is seeking a Solution Architect to join our Field Service team. You will translate complex business needs into Salesforce solutions, lead enterprise deployments, and collaborate with our AI and delivery teams.

In this role, you’ll manage end-to-end SDLC, supervise cross-functional projects, and ensure successful delivery of Salesforce Field Service, Service Cloud, and Sales Cloud initiatives for diverse clients.

Qualifications

• 3+ years project experience in a hands-on technical consulting and project management role.

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Configure Salesforce Field Service Cloud solutions.
• Develop technical requirements and specifications for customers and the technical delivery team.
• Drive best practice UX design into each and every aspect of solution delivery.
• Manage all aspects of projects and customer communications.
• Deliver customer end user training and documentation.
• Oversee and be accountable for the successful completion of all aspects of assigned projects.
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management.
• Lead vision and strategy discussions with contact center and customer service leadership and management.
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.

Skills

Project management

Salesforce

SDLC

Field Service Cloud

Sales Cloud

Service Cloud

Apex/Visualforce

Web Services

Communities

Wave Analytics

Team leadership

Education

Bachelor's degree or equivalent

Tools

Apex

Visualforce

Salesforce APIs

Salesforce DX

Job description

NeuraFlash, Part of Accenture, is seeking a Solution Architect to join our Field Service team. You will translate complex business needs into Salesforce solutions, lead enterprise deployments, and collaborate with our AI and delivery teams.

In this role, you’ll manage end-to-end SDLC, supervise cross-functional projects, and ensure successful delivery of Salesforce Field Service, Service Cloud, and Sales Cloud initiatives for diverse clients.