Salesforce Architect (with Genesys Cloud CX)

Xaxis Solutions; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Xaxis Solutions is seeking an experienced Salesforce Technical Architect to design scalable enterprise CRM solutions and integrate Salesforce with Genesys Cloud CX for a unified customer service platform.

The role requires deep Salesforce architecture expertise, Apex & LWC development, enterprise integrations, DevOps, and contact center modernization initiatives to drive large-scale transformation.

Qualifications

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Screen Pop
• Click-to-Dial
• Automatic Call Distribution (ACD)
• Skill-Based Routing
• Agent Presence Synchronization
• Call Logging
• Interaction History
• Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Skills

Communication

Stakeholder management

Mentoring teams

Architecture leadership

Education

Bachelor's degree in CS/IT

Tools

Salesforce

Genesys Cloud CX

Apex

Lightning Web Components

Job description

Job Summary

We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.

The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.

Requirements

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Key Responsibilities

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Screen Pop
• Click-to-Dial
• Automatic Call Distribution (ACD)
• Skill-Based Routing
• Agent Presence Synchronization
• Call Logging
• Interaction History
• Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Note Any Preferred Certifications

• Salesforce Certified Technical Architect (CTA)
• Salesforce Platform Developer I & II

Pre-Screening Questions

Q1: Do you have hands-on experience designing and implementing telephony integrations using Salesforce Open CTI with Genesys Cloud CX?

Q2: Have you successfully configured and aligned Omni-Channel routing and agent presence synchronization between Salesforce Service Cloud and Genesys?

Q3: Do you have direct experience developing custom, scalable enterprise frameworks using Lightning Web Components (LWC) and asynchronous Apex (Batch/Queueable) within Salesforce?

Q4: Have you integrated Genesys IVR workflows with Salesforce Service Cloud to automate features like Screen Pop, Automatic Call Distribution (ACD), and interaction history logging?