Senior Salesforce Data Cloud & AgentForce Architect (Hybrid)

Deloitte (UK); Alabama; Hybrid; USD 119,000 - 172,000; Full time

Job summary

Deloitte Digital seeks a Salesforce Data Cloud and AgentForce Solution Architect to design and deploy advanced customer service solutions. You will integrate Data Cloud with Sales, Service and Commerce Clouds, ensure data governance, and drive AI-enabled capabilities while working in a hybrid model across UK offices.

Ideal candidates have deep Salesforce Data Cloud expertise, AI/Agentforce experience, and strong data modelling, ETL, and API integration skills to deliver scalable, secure

Qualifications

• Experience in marketing automation and data architecture within the Salesforce ecosystem.
• Cross-cloud Salesforce integrations experience.
• Proficiency in moderately complex SQL queries.
• Experience integrating with cloud data warehouses/data lakes (e.g., Snowflake, Databricks).
• Hands-on experience with Salesforce Agentforce capabilities, including AI-driven agents.
• Knowledge of Generative AI workflow design within Salesforce ecosystem.
• Familiarity with Agentic AI orchestration across Salesforce Clouds.

Responsibilities

• Develop, build and implement Salesforce Data Cloud instances with Sales, Service and Commerce Clouds.
• Drive end-to-end project execution from analysis to deployment and performance.
• Identify design and data model risks and devise mitigation strategies.
• Participate in technical design and data model workshops with Engineering and business stakeholders.
• Translate technical requirements into business narratives and present recommendations.
• Leverage new Salesforce AI features to improve solutions and efficiency.
• Maintain up-to-date technical documentation through workshops.
• Lead client discussions to gather requirements and act as a technical resource.
• Assess client requirements and communicate capabilities/limitations of Salesforce Data Cloud.
• Develop data model, segmentation, architecture, and technical specifications for workstreams.
• Lead design and development of solutions; guide development teams; ensure architectural integrity.
• Manage large-scale Salesforce Data Cloud implementations across workstreams.
• Design and integrate Agentforce-powered AI capabilities into Salesforce Data Cloud and Marketing Cloud.
• Develop Generative AI workflows for content creation, summarisation and insight generation.
• Apply Agentic AI best practices for autonomous Salesforce processes across Clouds.
• Identify AI-specific risks and align mitigation with Salesforce guidance.
• Stay updated with Salesforce AI features and recommend opportunities.

Skills

Salesforce Data Cloud

Agentforce

Data modelling

ETL

Data governance

API integration

SQL

Generative AI

AI orchestration

SOQL/APEX

Education

Platform App Builder certification

Tools

SOQL

APEX

Job description

Deloitte Digital seeks a Salesforce Data Cloud and AgentForce Solution Architect to design and deploy advanced customer service solutions. You will integrate Data Cloud with Sales, Service and Commerce Clouds, ensure data governance, and drive AI-enabled capabilities while working in a hybrid model across UK offices.

Ideal candidates have deep Salesforce Data Cloud expertise, AI/Agentforce experience, and strong data modelling, ETL, and API integration skills to deliver scalable, secure