Senior Salesforce CRM Solutions Lead – Hybrid

Aperia; Jacksonville (FL); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Fitness membership

Volunteer time off

Job summary

Aperia Solutions is seeking a Senior CRM Solution Manager to optimize Salesforce usage for our B2B customers and onboarding processes. Based in our North American office in Jacksonville, FL, you will drive initiatives, engage stakeholders, and enhance CRM capabilities in a hybrid work setting.

You will lead cross-functional teams, convert business needs into Salesforce-based solutions, and guide the product roadmap while prioritizing budgets and stakeholder value.

Qualifications

• Bachelor's degree in a related field.
• 5-7+ years of Product Management experience (banking or financial services preferred).
• Proficient knowledge of the Salesforce platform to design maintainable solutions.
• Experience in the payments industry is a plus.
• Experience with agile development teams and processes, supported by JIRA, Confluence, or similar tools.

Responsibilities

• Understand business needs from Sales, Marketing, and Operations.
• Design Salesforce-based solutions with UX, Product, and Tech teams.
• Write user stories, process diagrams, and mock-ups; support UAT.
• Define value propositions and prioritize CRM initiatives with stakeholders.
• Assess feasibility and effort with engineering and architects.
• Prioritize backlog, groom backlog, plan sprints, and participate in ceremonies.
• Develop and communicate product vision and roadmap to manage stakeholder expectations.
• Act as CRM SME, identify opportunities for improvements, analyze issues, and propose solutions.
• Collaborate on business cases to obtain budget approval and funding.

Skills

Salesforce expertise

Agile methodologies

Stakeholder management

Product management

Education

Bachelor's degree

Salesforce certifications (preferred)

Tools

JIRA

Confluence

Job description

Aperia Solutions is seeking a Senior CRM Solution Manager to optimize Salesforce usage for our B2B customers and onboarding processes. Based in our North American office in Jacksonville, FL, you will drive initiatives, engage stakeholders, and enhance CRM capabilities in a hybrid work setting.

You will lead cross-functional teams, convert business needs into Salesforce-based solutions, and guide the product roadmap while prioritizing budgets and stakeholder value.