Senior Salesforce CRM Analyst | Transformation Leader

Cvent, Inc.; Tysons (VA); On-site; USD 120,000 - 170,000; Full time

Job summary

Cvent, Inc. in Tysons, VA is hiring a Principal Business Analyst to own the full Salesforce CRM requirements lifecycle in a fast-growing SaaS environment. You will translate business needs into clear requirements, collaborate with Sales, Marketing, and Finance, and validate solutions with the development team.

The role emphasizes data governance, testing, and governance across multiple systems, with opportunities to influence CRM transformation programs and leadership communication.

Qualifications

• Proven experience as a Business Analyst supporting CRM/Salesforce implementations.
• Experience across multiple Salesforce implementations or large-scale enhancements.
• Salesforce Administrator Certification.
• Bachelor's degree or equivalent practical experience.
• Hands on proficiency with Salesforce and standard project tracking/collaboration tools.

Responsibilities

• Own intake, triage, and prioritization of incoming business requests.
• Lead discovery sessions with stakeholders to document current state processes and future state requirements.
• Author clear, testable requirements and user stories, including acceptance criteria and dependencies.
• Partner with technical leads to validate proposed solutions before sign-off.
• Develop and own UAT scripts and test data for QA efforts.
• Maintain data governance and quality standards across data elements.
• Facilitate solution demonstrations to maintain stakeholder alignment.
• Track project status across tools and escalate risks as needed.

Skills

CRM/Salesforce experience

Requirements gathering

Stakeholder communication

UAT & test planning

Education

Bachelor's degree

Tools

Salesforce

Project tracking tools

Job description

Cvent, Inc. in Tysons, VA is hiring a Principal Business Analyst to own the full Salesforce CRM requirements lifecycle in a fast-growing SaaS environment. You will translate business needs into clear requirements, collaborate with Sales, Marketing, and Finance, and validate solutions with the development team.

The role emphasizes data governance, testing, and governance across multiple systems, with opportunities to influence CRM transformation programs and leadership communication.