Senior Salesforce Business Systems Analyst - Enterprise Automation

Saronic; Austin (TX); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Time off & holidays

Parental leave

401(k) retirement plan

Stock options

Life & disability insurance

Pet insurance

Job summary

Saronic Technologies is seeking an experienced Salesforce Business Systems Analyst to join our Enterprise Technology team. You will blend business analysis with light Scrum Master duties across our Salesforce ecosystem, focusing on Sales Cloud and Field Service Lightning.

Collaborate with stakeholders, developers, and integration partners to deliver clearly defined, scalable Salesforce initiatives without disruption.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years as a Business Analyst or Business Systems Analyst in enterprise environments.
• Experience supporting Salesforce projects and integrations (MuleSoft/Slack).
• Understanding of Salesforce data model, automation, security/sharing, reports, and dashboards.
• Familiarity with Salesforce integrations and adjacent systems (MuleSoft, Slack, ERP, marketing platforms).
• Ability to manage multiple concurrent initiatives and deadlines in a fast-paced environment.
• Ability to write clear, detailed requirements, user stories, and acceptance criteria quickly.
• Strong experience on Agile or Scrum projects; familiarity with Jira and Confluence.
• Strong communication and facilitation skills across technical and non-technical audiences.

Responsibilities

• Partner with stakeholders across sales, service, and operations to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows.
• Serve as the in-house functional expert for Salesforce; advise on best-practice configurations and mitigate technical debt.
• Manage multiple Salesforce initiatives, track action items and deadlines, and provide regular status updates to leadership.
• Coordinate scope, dependencies, and integration touchpoints across Salesforce and connected systems (MuleSoft, Slack, ERP, marketing platforms).
• Facilitate backlog refinement, sprint planning, stand-ups, reviews, and retrospectives; keep backlog prioritized and well-defined.
• Support Salesforce releases, sandbox refreshes, and adoption, including impact assessment and regression testing.

Skills

Salesforce knowledge

Business analysis

Agile/Scrum

Communication

Requirements gathering

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

MuleSoft

Slack

Job description

Saronic Technologies is seeking an experienced Salesforce Business Systems Analyst to join our Enterprise Technology team. You will blend business analysis with light Scrum Master duties across our Salesforce ecosystem, focusing on Sales Cloud and Field Service Lightning.

Collaborate with stakeholders, developers, and integration partners to deliver clearly defined, scalable Salesforce initiatives without disruption.