Salesforce Business Systems Analyst: Integrations

Saronic Technologies; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Time Off

Parental Leave

Competitive Salary

401(k) Plan

Stock Options

Life and Disability Insurance

Pet Insurance

Free lunch and unlimited drinks

Job summary

Saronic Technologies is seeking an experienced Salesforce Business Systems Analyst to join our Enterprise Technology team. This role blends business analysis with light Scrum Master duties across Salesforce—primarily Sales Cloud and Field Service Lightning—and integrations with MuleSoft and Slack.

You will translate stakeholder needs into clear, buildable requirements, guide best-practice configurations, and manage multiple initiatives in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in Business Administration, Information Systems, Information Technology, or a related field.
• 5+ years as a Business Analyst or Business Systems Analyst in enterprise environments.
• Experience supporting projects involving Salesforce and, ideally, integrations such as MuleSoft and/or Slack.
• Understanding of core Salesforce concepts, including the data model, automation (flows and process logic), security and sharing, and reports and dashboards.
• Familiarity with common Salesforce integrations and adjacent systems, such as MuleSoft, Slack, ERP, and marketing automation platforms.
• Ability to manage multiple concurrent initiatives and deadlines in a fast-paced environment.
• Ability to write clear, detailed requirements, user stories, and acceptance criteria quickly.
• Strong experience on Agile or Scrum projects and familiarity with tools like Jira and Confluence.
• Strong communication and facilitation skills across technical and non-technical audiences.

Responsibilities

• Partner with stakeholders to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows for Salesforce.
• Serve as the in-house Salesforce expert guiding best-practice configurations and mitigating long-term technical debt.
• Own multiple Salesforce initiatives, track action items, deadlines, dependencies, and blockers; provide regular status updates.
• Ensure scope, dependencies, and integration touchpoints across Salesforce and connected systems are understood and managed.
• Facilitate backlog refinement, sprint planning, stand-ups, reviews, and retrospectives with product owners.
• Support Salesforce releases, sandbox refreshes, and new-feature adoption; coordinate integration touchpoints.
• Identify risks and deliverable blockers early; maintain high-quality documentation and traceability from need to release.

Skills

Salesforce experience

Agile/Scrum

Requirements gathering

Documentation

Stakeholder collaboration

Jira/Confluence

Cross-functional communication

Education

Bachelor's degree or equivalent in Business Administration/IS/IT

Tools

Jira

Confluence

Salesforce (Sales Cloud/Field Service Lightning)

MuleSoft

Slack integrations

Job description

Saronic Technologies is seeking an experienced Salesforce Business Systems Analyst to join our Enterprise Technology team. This role blends business analysis with light Scrum Master duties across Salesforce—primarily Sales Cloud and Field Service Lightning—and integrations with MuleSoft and Slack.

You will translate stakeholder needs into clear, buildable requirements, guide best-practice configurations, and manage multiple initiatives in a fast-paced environment.