Senior Salesforce & Business Systems Analyst

AAA Washington; Bellevue (WA); Hybrid; USD 99,000 - 113,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

Life insurance

Flexible spending accounts

Paid holidays

Job summary

AAA Washington in Bellevue, WA, seeks an IT Business Systems Analyst III to own large, complex business analysis initiatives and shape technology solutions that align with strategic needs. You will lead stakeholder engagement, drive alignment, and influence solution decisions across enterprise systems, while mentoring other analysts.

This role emphasizes independent work, partnering with business and IT leadership to deliver clear requirements, user stories, and acceptance criteria, and to guide

Qualifications

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field
• 5–7+ years of experience in business systems analysis or related role
• Salesforce experience required; Salesforce Field Service preferred
• Experience working with enterprise business applications (ERP, CRM, or similar)
• Experience gathering, documenting, validating, and owning the traceability of business requirements

Responsibilities

• Lead engagement with business stakeholders to understand strategic needs, identify pain points, and drive alignment on priorities and outcomes
• Facilitate and drive stakeholder discussions, workshops, and working sessions to elicit, clarify, and confirm complex requirements
• Serve as a trusted liaison between business and IT leadership, influencing decisions and building consensus across functions
• Analyze complex business processes and system capabilities to evaluate options, recommend approaches, and shape solution direction
• Own the quality, completeness, and traceability of requirements, including functional specifications, user stories, and acceptance criteria
• Lead process mapping and gap analysis to align current and future state processes across interdependent systems
• Evaluate solution options against business needs, system capabilities, and constraints, and recommend the preferred approach
• Lead or coordinate requirements validation, testing activities, and solution readiness to ensure solutions meet business needs
• Design and oversee test scenarios and user acceptance testing (UAT), guiding others through execution and issue resolution
• Partner with technical teams to resolve complex requirements questions and ensure successful delivery of solutions
• Lead backlog refinement, sprint planning, and release activities for assigned initiatives
• Lead small to moderate initiatives or workstreams from intake through delivery, coordinating resources and dependencies
• Contribute to and help shape business analysis standards, templates, and best practices
• Influence intake and prioritization decisions for incoming work based on business value and impact
• Proactively identify, communicate, and help mitigate risks, issues, and dependencies across initiatives
• Drive continuous improvement efforts to enhance systems, processes, and delivery outcomes
• Provide formal mentoring and guidance to less experienced analysts, supporting their development and quality of work
• Champion knowledge sharing and raise the analytical capability of the broader team
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values

Tools

Salesforce

Job description

AAA Washington in Bellevue, WA, seeks an IT Business Systems Analyst III to own large, complex business analysis initiatives and shape technology solutions that align with strategic needs. You will lead stakeholder engagement, drive alignment, and influence solution decisions across enterprise systems, while mentoring other analysts.

This role emphasizes independent work, partnering with business and IT leadership to deliver clear requirements, user stories, and acceptance criteria, and to guide