Senior Business Analyst – Salesforce & Enterprise Tech

Milken Institute International; Santa Monica (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Training & Development: LinkedIn Learn

Job summary

The Milken Institute in Santa Monica seeks a Senior Associate, Business Analyst to join the Technology Department. You will translate business needs into actionable requirements for Salesforce and related analytics platforms, coordinate agile delivery, and collaborate with cross-functional teams to optimize enterprise technology solutions.

You will document processes, create test cases, manage Jira boards, and support UAT, reporting, and stakeholder communication throughout project lifecycles.

Qualifications

• Bachelor's degree or equivalent with 3–5 years in business analysis or agile software delivery.
• Experience gathering and documenting requirements, translating them into user stories and functional specs.
• Familiarity with Jira/Confluence and leading Agile ceremonies (sprints, backlog grooming).
• CRM/enterprise applications experience, especially Salesforce, data analytics awareness.
• Experience in testing, UAT coordination, and ensuring quality assurance.
• Excellent written and verbal communication and stakeholder management skills.

Responsibilities

• Partner with stakeholders to gather, analyze, document, and validate requirements for CRM, data analytics, and enterprise tech initiatives.
• Coordinate enhancement requests from requirements through testing and business acceptance; track scope, timelines, risks, and communications.
• Serve as Scrum Master for initiatives; maintain prioritized backlog and facilitate Agile ceremonies.
• Maintain Jira boards, user stories, and delivery documentation per Technology PPMO standards.
• Document current and future state processes; create process maps and system specs.
• Develop test cases and coordinate user acceptance testing; validate delivered functionality.
• Support Salesforce CRM enhancements, data analytics initiatives, and reporting.
• Communicate progress, risks, decisions, and next steps to stakeholders clearly.
• Collaborate across departments and with vendors to ensure successful delivery and adoption.
• Plan and coordinate project activities, manage risks, and drive continuous improvement.

Skills

Agile methodologies

Communication skills

Stakeholder management

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Salesforce

Job description

The Milken Institute in Santa Monica seeks a Senior Associate, Business Analyst to join the Technology Department. You will translate business needs into actionable requirements for Salesforce and related analytics platforms, coordinate agile delivery, and collaborate with cross-functional teams to optimize enterprise technology solutions.

You will document processes, create test cases, manage Jira boards, and support UAT, reporting, and stakeholder communication throughout project lifecycles.