Salesforce Business Analyst

E-Solutions; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

E-Solutions is seeking a Salesforce Business Analyst with Scrum Master experience to bridge business stakeholders and technical teams. You will translate business needs into Salesforce requirements, create user stories, and support Agile delivery to ensure measurable value.

Key activities include requirements elicitation, documentation, UAT coordination, and collaboration with Salesforce developers and admins. Strong communication and cross-functional teamwork are essential to success.

Qualifications

• Experience as a Business Analyst, preferably in CRM or Salesforce-based programs.
• Strong understanding of Salesforce concepts (data model, security, automation, reports, dashboards).
• Hands-on experience writing user stories and acceptance criteria in Agile environments.
• Proficiency in Agile tools such as JIRA and Confluence (or equivalent).

Responsibilities

• Elicit, analyze, and document business requirements related to Salesforce initiatives.
• Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
• Support creation and maintenance of BRDs/FRDs, user stories, workflows, and requirement traceability matrices.
• Perform impact analysis for enhancements, defects, and change requests within Salesforce.
• Collaborate with Salesforce developers, admins, and architects to ensure requirements are understood and implemented correctly.
• Provide functional guidance across Salesforce features such as objects, fields, workflows/flows, validations, reports, and dashboards.
• Participate in UAT planning and execution with business users and validation of delivered functionality.
• Support release readiness activities and post deployment validation.
• Work within Agile/Scrum teams including backlog grooming and sprint planning.
• Partner with Product Owners to help prioritize backlog items and ensure stories meet DoR.
• Act as a liaison between business and technical teams to ensure smooth communication.
• Facilitate workshops, requirement walkthroughs, and stakeholder review sessions.
• Communicate progress, risks, and dependencies to leadership.
• Ensure stakeholder expectations are managed and changes are documented and communicated effectively.

Skills

Business Analysis

Scrum Master

Salesforce knowledge

Requirements gathering

Stakeholder communication

Tools

JIRA

Confluence

Job description

We're really looking for a candidate with a strong Business Analyst background that can also has experience as a Scrum Master.

Role Summary:

The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, translating business needs into clear, actionable Salesforce requirements. The role involves requirement gathering, user story creation, stakeholder coordination, and supporting Agile delivery to ensure Salesforce solutions deliver measurable business value.

Key Responsibilities:

• Business Analysis & Requirements Work closely with business stakeholders to elicit, analyze, and document business requirements related to Salesforce initiatives.
• Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
• Support creation and maintenance of documentation such as BRDs/FRDs (as applicable), user stories, workflows, and requirement traceability matrices.
• Perform impact analysis for enhancements, defects, and change requests within Salesforce.

Salesforce-Specific Responsibilities:

• Collaborate with Salesforce developers, admins, and architects to ensure requirements are clearly understood and implemented correctly.
• Provide functional guidance across Salesforce features such as objects, fields, workflows/flows, validations, reports, and dashboards.
• Participate in UAT planning and execution, including test scenario creation, coordination with business users, and validation of delivered functionality.
• Support release readiness activities and post deployment validation.
• Agile & Delivery Collaboration Work within Agile/Scrum teams, participating in backlog grooming, sprint planning, sprint reviews, and retrospectives.
• Partner with Product Owners to help prioritize backlog items and ensure stories meet Definition of Ready (DoR).
• Act as a liaison between business and technical teams to ensure smooth communication and alignment throughout the delivery lifecycle.
• Stakeholder & Communication Facilitate workshops, requirement walkthroughs, and stakeholder review sessions.
• Communicate progress, risks, and dependencies clearly to project and delivery leadership.
• Ensure stakeholder expectations are managed and changes are documented and communicated effectively.

Required Skills & Qualifications:

• Experience as a Business Analyst, preferably in CRM or Salesforce-based programs.
• Strong understanding of Salesforce concepts (data model, security, automation, reports, dashboards).
• Hands-on experience writing user stories and acceptance criteria in Agile environments.
• Proficiency in Agile tools such as JIRA and Confluence (or equivalent).
• Strong analytical, problem solving, and documentation skills.
• Excellent verbal and written communication skills.
• Proven ability to work with cross functional teams and multiple stakeholders.
• Ability to explain complex technical concepts in simple business terms