Senior Salesforce BA – Service Cloud & Apttus Implementations

Collabera; Foster City (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT staffing firm in Foster City, CA is seeking a Senior Business Analyst for a 6-month contract. The role focuses on implementing configurations in Salesforce.com and driving Cloud solutions. With at least 5 years of experience, the ideal candidate must excel in customer service processes and possess a strong business analysis background. Responsibilities include collaborating with stakeholders and improving project methodologies. This position offers a chance to work in a dynamic environment with opportunities for extension.

Qualifications

• At least 5 years of experience with core customer service processes.
• Hands-on configuration and implementation experience with Salesforce.com and Apttus.
• Ability to lead requirements discussions with minimal management oversight.
• Strong business analysis background for translating needs into prototypes.
• In-depth knowledge of Salesforce.com reporting and workflow capabilities.

Responsibilities

• Implement configurations in Salesforce.com for Service Cloud and Contract Management portals.
• Interface with User Experience and development teams for solution wireframes.
• Collaborate with business and IT stakeholders for process improvement projects.
• Participate in estimation, scheduling, and execution activities for projects.
• Identify opportunities for enhanced tools for operating efficiencies.

Skills

Business analysis

Salesforce.com configuration

Customer service processes

Iterative project processes

Effective communication

Education

B.S or B.A. degree

Tools

Salesforce.com

Apttus

Job description

A leading IT staffing firm in Foster City, CA is seeking a Senior Business Analyst for a 6-month contract. The role focuses on implementing configurations in Salesforce.com and driving Cloud solutions. With at least 5 years of experience, the ideal candidate must excel in customer service processes and possess a strong business analysis background. Responsibilities include collaborating with stakeholders and improving project methodologies. This position offers a chance to work in a dynamic environment with opportunities for extension.