Senior Salesforce Analytics & Operations Lead

Flow Control Group; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Flow Control Group is seeking a highly analytical Sales Operations Specialist to support our sales organization through Salesforce CRM administration, reporting, and data analysis. You will translate complex data into actionable insights for sales leadership across multiple divisions.

You will build and maintain Salesforce reports and dashboards, work with Power BI, Tableau, and SQL tools, and partner with sales, service, and marketing teams to improve processes and forecasting accuracy.

Qualifications

• 3+ years of experience in Sales Operations, Sales Support, or related field.
• Hands-on experience creating Salesforce reports and dashboards.
• Experience with Salesforce CRM, including Salesforce Service Cloud preferred.
• Experience across multiple divisions, business units, or companies with strong data skills.

Responsibilities

• Develop, maintain, and enhance Salesforce reports, dashboards, and reporting solutions to support sales leadership.
• Analyze sales, customer, pipeline, activity, and operational data to identify trends, opportunities, and areas for improvement.
• Support sales operations across multiple divisions, business units, or companies, ensuring consistent processes, reporting, and data management.
• Partner with sales leaders, sales representatives, service teams, and other stakeholders to understand reporting and operational requirements.
• Create and maintain reporting and analytics using tools such as Power BI, Microsoft Access, Microsoft SQL, Tableau, Excel, or other BI platforms.
• Assist with data validation, cleansing, analysis, and reconciliation to ensure data accuracy and integrity.
• Develop recurring and ad-hoc reports to support forecasting, pipeline management, and sales performance.
• Identify opportunities to improve sales processes, reporting capabilities, data quality, and operational efficiency.
• Support Salesforce CRM and Service Cloud processes and reporting.
• Assist with Salesforce data management, including data-quality issues and working with teams to resolve them.
• Support lead management and marketing/sales processes, including lead tracking, assignment, conversion, and campaign reporting.
• Work with marketing automation platforms such as HubSpot or similar systems to support lead and campaign reporting and analytics.
• Create documentation and provide training or guidance to users on reporting, Salesforce processes, and sales operations tools.
• Handle multiple projects and priorities with high accuracy and responsiveness.

Skills

Data analysis

Sales operations

Cross-functional collaboration

Communication

Tools

Salesforce CRM

Power BI

Tableau

Microsoft SQL

Microsoft Access

Excel

Job description

Flow Control Group is seeking a highly analytical Sales Operations Specialist to support our sales organization through Salesforce CRM administration, reporting, and data analysis. You will translate complex data into actionable insights for sales leadership across multiple divisions.

You will build and maintain Salesforce reports and dashboards, work with Power BI, Tableau, and SQL tools, and partner with sales, service, and marketing teams to improve processes and forecasting accuracy.