Senior Sales Operations Analyst

Flow Control Group; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Flow Control Group is seeking a highly analytical Sales Operations Specialist to support our sales organization through Salesforce CRM administration, reporting, and data analysis. You will translate complex data into actionable insights for sales leadership across multiple divisions.

You will build and maintain Salesforce reports and dashboards, work with Power BI, Tableau, and SQL tools, and partner with sales, service, and marketing teams to improve processes and forecasting accuracy.

Qualifications

• 3+ years of experience in Sales Operations, Sales Support, or related field.
• Hands-on experience creating Salesforce reports and dashboards.
• Experience with Salesforce CRM, including Salesforce Service Cloud preferred.
• Experience across multiple divisions, business units, or companies with strong data skills.

Responsibilities

• Develop, maintain, and enhance Salesforce reports, dashboards, and reporting solutions to support sales leadership.
• Analyze sales, customer, pipeline, activity, and operational data to identify trends, opportunities, and areas for improvement.
• Support sales operations across multiple divisions, business units, or companies, ensuring consistent processes, reporting, and data management.
• Partner with sales leaders, sales representatives, service teams, and other stakeholders to understand reporting and operational requirements.
• Create and maintain reporting and analytics using tools such as Power BI, Microsoft Access, Microsoft SQL, Tableau, Excel, or other BI platforms.
• Assist with data validation, cleansing, analysis, and reconciliation to ensure data accuracy and integrity.
• Develop recurring and ad-hoc reports to support forecasting, pipeline management, and sales performance.
• Identify opportunities to improve sales processes, reporting capabilities, data quality, and operational efficiency.
• Support Salesforce CRM and Service Cloud processes and reporting.
• Assist with Salesforce data management, including data-quality issues and working with teams to resolve them.
• Support lead management and marketing/sales processes, including lead tracking, assignment, conversion, and campaign reporting.
• Work with marketing automation platforms such as HubSpot or similar systems to support lead and campaign reporting and analytics.
• Create documentation and provide training or guidance to users on reporting, Salesforce processes, and sales operations tools.
• Handle multiple projects and priorities with high accuracy and responsiveness.

Skills

Data analysis

Sales operations

Cross-functional collaboration

Communication

Tools

Salesforce CRM

Power BI

Tableau

Microsoft SQL

Microsoft Access

Excel

Job description

We are seeking a highly analytical and detail-oriented Sales Operations Specialist to support our sales organization through Salesforce CRM administration, reporting, data analysis, and operational support.

The ideal candidate will have several years of hands-on experience creating and managing Salesforce.com reports and dashboards, along with strong experience working with sales data and reporting tools such as Power BI, Microsoft Access, Microsoft SQL, Tableau, or similar platforms.

This position will work across multiple divisions and/or business units, partnering with sales leadership and other stakeholders to provide accurate reporting, identify trends and opportunities, improve processes, and help drive sales performance.

The successful candidate will be both technically capable and business-oriented, with the ability to translate data into meaningful information that sales leaders can use to make decisions.

Key Responsibilities

• Develop, maintain, and enhance Salesforce.com reports, dashboards, and reporting solutions to support sales leadership and field sales teams.
• Analyze sales, customer, pipeline, activity, and operational data to identify trends, opportunities, and areas for improvement.
• Support sales operations across multiple divisions, business units, or companies, ensuring consistent processes, reporting, and data management.
• Partner with sales leaders, sales representatives, service teams, and other stakeholders to understand reporting and operational requirements.
• Create and maintain reporting and analytics using tools such as Power BI, Microsoft Access, Microsoft SQL, Tableau, Excel, or other business intelligence platforms.
• Assist with data validation, cleansing, analysis, and reconciliation to ensure the accuracy and integrity of sales and customer information.
• Develop recurring and ad-hoc reports to support forecasting, pipeline management, sales performance, customer activity, and other business initiatives.
• Identify opportunities to improve sales processes, reporting capabilities, data quality, and operational efficiency.
• Support Salesforce CRM and Service Cloud processes and reporting.
• Assist with Salesforce data management, including identifying data-quality issues and working with appropriate teams to resolve them.
• Support lead management and marketing/sales processes, including lead tracking, assignment, conversion, and campaign reporting.
• Work with marketing automation platforms such as HubSpot or similar systems to support lead and campaign reporting and analytics.
• Create documentation and provide training or guidance to users on reporting, Salesforce processes, and sales operations tools.
• Handle multiple projects and priorities while maintaining a high level of accuracy and responsiveness.

Required Qualifications

• 3+ years of experience in Sales Operations, Sales Support, Business Operations, or a related field.
• Several years of hands-on experience creating Salesforce.com reports and dashboards.
• Demonstrated experience working with Salesforce CRM, with experience in Salesforce Service Cloud strongly preferred.
• Direct experience supporting sales organizations across multiple divisions, business units, or companies.
• Strong analytical and problem-solving skills with the ability to work with large amounts of data.
• Experience with one or more business intelligence and reporting tools such as:
• Microsoft Power BI
• Microsoft Access
• Microsoft SQL / SQL Server
• Tableau
• Advanced Microsoft Excel
• Other data analytics or reporting platforms
• Excellent written and verbal communication skills.
• Ability to work effectively with sales leadership, field sales teams, technical teams, and other business stakeholders.
• Strong attention to detail and a commitment to data accuracy.
• Ability to translate business requirements into practical reporting and analytical solutions.

Preferred Qualifications

• Experience with HubSpot or another marketing automation platform.
• Experience with Lead Management and Campaign Management.
• Experience integrating or reconciling data between Salesforce and other business systems.
• Salesforce reporting and analytics experience across multiple Salesforce objects and business processes.
• Experience supporting sales forecasting, pipeline management, sales performance reporting, or territory/account management.
• Experience developing Power BI or Tableau dashboards for executive and sales leadership.
• Experience with SQL queries and relational databases.
• Salesforce certifications are a plus.

Key Competencies

The successful candidate will demonstrate:

Salesforce Expertise – Strong practical knowledge of Salesforce reporting, dashboards, CRM processes, and data.

Data & Analytics – Ability to analyze complex data and turn it into clear, actionable business information.

Business Acumen – Understanding of how sales organizations operate and how sales operations can support revenue growth and productivity.

Communication – Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.

Problem Solving – Ability to investigate data and process issues, identify root causes, and develop effective solutions.

Collaboration – Ability to work across multiple divisions, teams, and levels of the organization.

Attention to Detail – Strong focus on accuracy, consistency, and data integrity.

Continuous Improvement – Ability to identify opportunities to improve processes, reporting, systems, and the overall effectiveness of sales operations.

What Success Looks Like

Success in this role will be demonstrated by the ability to:

• Provide sales leadership with accurate, timely, and actionable reporting.
• Become a trusted resource for Salesforce reporting and sales data.
• Improve the quality and usability of sales information across multiple divisions.
• Reduce manual reporting and improve reporting efficiency through automation and better processes.
• Help sales leaders better understand pipeline, performance, customer activity, and business trends.
• Support consistent sales operations processes across the organization.
• Serve as a strong bridge between sales, operations, technology, and data.