Salesforce Analyst III

Gogo; Denver (CO); On-site; USD 96,000 - 120,000; Full time

Job summary

Gogo is transforming how people connect in the sky through innovative connectivity and technology solutions for business aviation. As a Senior Salesforce Analyst, you will ensure the Salesforce platform supports employees, drives operational efficiency, and enables growth across the organization.

You will work with cross-functional teams to implement enhancements, build reports and dashboards, and help with onboarding, training, and platform upgrades.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent practical experience.
• 5+ years of hands-on Salesforce Administrator experience.
• Experience supporting and configuring Salesforce in a business environment.
• Experience with Salesforce administration including security, user management, reporting, dashboards, and platform customization.
• Strong understanding of Salesforce best practices and platform capabilities.
• Experience with data management, including data imports, exports, migration, and data quality initiatives.
• Ability to analyze business requirements, navigate ambiguity, and develop scalable solutions.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills with the ability to collaborate across technical and non-technical teams.
• Salesforce Certified Administrator certification strongly preferred.

Responsibilities

• Serve as the primary point of contact for Salesforce end users, providing ongoing support and issue resolution.
• Partner with cross-functional teams to gather requirements and implement Salesforce enhancements.
• Develop and maintain reports, dashboards, and data visualizations to support decisions.
• Collaborate with Salesforce architects and developers to test, validate, and deploy new functionality (UAT).
• Support user onboarding and training to increase Salesforce adoption.
• Create and maintain training materials, user guides, and best practices documentation.
• Manage Salesforce administrative functions: users, roles, profiles, permission sets, and maintenance.
• Perform routine system audits and assist with upgrades and release readiness.
• Configure Salesforce objects, fields, layouts, record types, validation rules, approvals, and workflows.
• Identify opportunities to automate and optimize business processes in Salesforce.
• Contribute to the overall success and scalability of Gogo's enterprise systems.

Skills

Salesforce admin experience

Business communication

Analytical skills

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Salesforce

Job description

Senior Salesforce Analyst

Help shape the systems that power business performance at Gogo.

At Gogo, we're transforming how people connect in the sky through innovative connectivity and technology solutions that keep business aviation moving. As a Salesforce Analyst, you'll play a critical role in ensuring our Salesforce platform supports employees, drives operational efficiency, and enables business growth across the organization.

What You'll Do

• Serve as the primary point of contact for Salesforce end users, providing ongoing support, troubleshooting, and issue resolution
• Partner with cross-functional teams to gather requirements, document business needs, and implement Salesforce enhancements that align with company goals
• Develop and maintain reports, dashboards, and data visualizations that support business decision-making
• Collaborate with Salesforce architects and developers to test, validate, and deploy new functionality, including participation in User Acceptance Testing (UAT)
• Support user onboarding and training initiatives to increase Salesforce adoption and effectiveness across the organization
• Create and maintain training materials, user guides, and best practice documentation
• Manage Salesforce administrative functions, including user accounts, roles, profiles, permission sets, and system maintenance
• Perform routine system audits and assist with platform upgrades and release readiness activities
• Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, approval processes, and workflows
• Identify opportunities to improve, automate, and optimize business processes within the Salesforce platform
• Contribute to the overall success and scalability of Gogo's enterprise systems environment

What You'll Bring

• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent practical experience
• 5+ years of hands-on Salesforce Administrator experience
• Demonstrated experience supporting and configuring Salesforce in a business environment
• Experience with Salesforce administration including security, user management, reporting, dashboards, and platform customization
• Strong understanding of Salesforce best practices and platform capabilities
• Experience with data management, including data imports, exports, migration, and data quality initiatives
• Ability to analyze business requirements, navigate ambiguity, and develop scalable solutions
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills with the ability to effectively collaborate across technical and non-technical teams
• Salesforce Certified Administrator certification strongly preferred

Even Better If You Have

You Don't Need To Check Every Box Below. If You Bring Experience In Some Of These Areas, We'd Especially Like To Hear From You

• Salesforce Certified Business Analyst certification
• Salesforce Advanced Administrator (Administrator II) certification
• Experience integrating Salesforce with third-party applications and business systems
• Experience developing training programs and leading user training sessions
• Familiarity with Agile methodologies and Agile delivery environments
• Experience supporting enterprise-scale Salesforce implementations
• Exposure to SaaS, telecommunications, technology, or aviation-related industries
• Knowledge of change management and user adoption best practices

Why Gogo

At Gogo, we're transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.

You'll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.

Ready to help shape the future of connected aviation? Come aboard.

Equal Pay Disclosure(s)

Base Pay

96,000.00 - 120,000.00 USD Annual

Target Annual Short-Term Incentive

Bonus Plan at 10% (% of Annualized Base Pay)

Eligible For Incentive Stock Program

Yes

Benefits

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

Gogo is an Equal Opportunity and affirmative action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).