Senior Salesforce & Agentforce Deployment Lead

Cvent; Tysons (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

Cvent is seeking a Forward Deployment Engineer to lead Agentforce and Data Cloud deployments, acting as a senior delivery leader and technical advisor on the Salesforce platform. This role drives the transition to probabilistic, AI-enabled solutions while aligning with executive priorities and governance.

You will collaborate with cross-functional teams including sales, engineering, and data science to deliver scalable, enterprise-grade agentic solutions with measurable business impact.

Qualifications

• 12+ years of overall experience with at least 5 years leading enterprise Salesforce delivery.
• Hands-on production experience delivering Agentforce implementations including agent design, Prompt Builder, Topics, Actions, and agent testing/governance.
• Deep expertise in Salesforce platform architecture: Sales Cloud, Service Cloud, Experience Cloud, Flow automation, Apex, APIs, and integration patterns.
• Experience with Data Cloud: data modeling, identity resolution, data streams, calculated insights, and integration with Agentforce.
• Demonstrated ability to build Salesforce delivery playbooks, operating models, or Centers of Excellence that scale beyond individual engagements.
• Experience working in regulated industries (financial services, healthcare, federal) with appropriate rigor around Salesforce Shield, compliance, and security architecture.
• Ability to operate simultaneously as a C-suite advisor and a hands-on technical authority, credible in both rooms.
• Experience leading blended delivery teams (Salesforce engineers, strategists, data scientists) across cross-functional engagements.
• Willingness and ability to travel to Cvent offices and customer locations as needed.

Responsibilities

• Lead end-to-end Agentforce and Data Cloud deployments, from C-suite requirements through production sustainment, as the senior delivery authority.
• Design and deploy autonomous agents, prompt architectures, multi-step orchestration flows, and voice/conversational AI solutions on the Salesforce platform.
• Drive the transition from deterministic Salesforce automation (Flow, Process Builder, triggers) to probabilistic AgenticOps, defining governance, monitoring, and incident response for non-deterministic agents in production.
• Build and maintain AI governance frameworks: agent dossiers, intake processes, after-action reviews, and Agentforce-specific SOPs that turn ad-hoc deployments into repeatable sustainment models.
• Establish and lead a Salesforce AI Center of Excellence, including enablement programs, certification pathways, and delivery methodology documentation.
• Partner with business stakeholders and executives to translate workflow inefficiencies into Salesforce-native agentic solutions with defined, measurable outcomes.
• Serve as technical advisor and deal partner to sales and go-to-market teams on Agentforce pursuits and solution framing.
• Define and track business impact: adoption, time saved, manual effort eliminated, CSAT improvement, and cost avoidance.

Skills

Enterprise Salesforce delivery

Agentforce implementations

Salesforce platform architecture

Data Cloud

Salesforce delivery playbooks

Regulated industries experience

Executive-level advisory

Blended delivery teams

Travel willingness

Tools

Salesforce

Data Cloud

Job description

Cvent is seeking a Forward Deployment Engineer to lead Agentforce and Data Cloud deployments, acting as a senior delivery leader and technical advisor on the Salesforce platform. This role drives the transition to probabilistic, AI-enabled solutions while aligning with executive priorities and governance.

You will collaborate with cross-functional teams including sales, engineering, and data science to deliver scalable, enterprise-grade agentic solutions with measurable business impact.