SENIOR SALESFORCE ADMINSTRATOR

Mercatus Center; Arlington (VA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Unlimited PTO

403(b) retirement plan

Parking benefits

Job summary

The Mercatus Center at George Mason University is seeking a Senior Salesforce Administrator to support the day-to-day administration, maintenance, and improvement of our Salesforce platform. This hands‑on technical role will work closely with our Junior Salesforce Administrator on daily support and with the Salesforce Platform Manager and Solution Architect on larger technical initiatives.

Senior Salesforce Administrator will manage users, security, data models, automation, reports, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years hands‑on Salesforce administration experience.
• Salesforce Certified Platform Administrator plus at least one other Salesforce certification.
• Strong knowledge of Flow, security, data models, declarative automation, reporting, and data management.
• Experience with NPSP or nonprofit donor data models.
• Ability to troubleshoot complex issues and translate requirements into technical solutions.
• Strong problem solving, prioritization, documentation and communication skills.

Responsibilities

• Administers and maintains Salesforce, including users, permissions, security, objects, fields, record types, Lightning pages, and platform configuration.
• Triages support tickets, resolves issues, and guides the Junior Salesforce Administrator.
• Designs, builds, tests, and maintains Salesforce solutions using Flow, validation rules, formulas, and other declarative tools.
• Gathers requirements and translates business needs into maintainable Salesforce solutions.
• Manages data quality and maintenance; builds and maintains reports and dashboards.
• Supports Salesforce integrations and connected applications (Certinia, DocuSign, Box, Quorum, Marketing Cloud, Zapier, Fundraise Up, FormAssembly, Formstack, DonorSearch).
• Documents configurations, automations, integrations, and support procedures.

Skills

Salesforce

Lightning

Security

Data management

NPSP

Integrations

Troubleshooting

Documentation

Education

Bachelor's degree

Salesforce Certification

Additional Salesforce cert

Tools

Flow

Reports & Dashboards

Certinia

DocuSign

Zapier

Job description

Job Details

Job Location: ARLINGTON, VA 22201
Position Type: Full Time
Location: Arlington, VA (Onsite – 5 days/week in the office
Salary: $85,000 - $100,000 annually
Reports to: Salesforce Platform Manager

About the Role

The Mercatus Center at George Mason University is seeking a Senior Salesforce Administrator to support the day-to-day administration, maintenance, and improvement of our Salesforce platform. This hands‑on technical role will work closely with our Junior Salesforce Administrator on daily support and with the Salesforce Platform Manager and Solution Architect on larger technical initiatives.

Specific Duties

• Administers and maintains Salesforce, including users, permissions, security, objects, fields, record types, Lightning pages, and platform configuration.
• Triage and resolves support tickets, troubleshoots complex issues, and provides technical guidance to the Junior Salesforce Administrator.
• Designs, builds, tests, and maintains Salesforce solutions using Flow, validation rules, formulas, and other declarative tools.
• Gathers requirements and translates business needs into maintainable Salesforce solutions.
• Manages data quality and maintenance; builds and maintains reports and dashboards.
• Supports Salesforce integrations and connected applications, including Certinia, DocuSign, Box, Quorum, Marketing Cloud, Zapier, Fundraise Up, FormAssembly, Formstack, and DonorSearch.
• Documents configurations, automations, integrations, and support procedures.

QualificationsRequired Qualifications

• Bachelor’s degree or equivalent combination of education, training, and work experience.
• 3+ years of hands‑on Salesforce administration experience.
• Salesforce Certified Platform Administrator plus at least one additional Salesforce certification.
• Strong technical knowledge of Salesforce, including Flow, security, data models, declarative automation, reporting, and data management.
• Experience with Salesforce NPSP or familiarity with nonprofit fundraising and donor data models.
• Experience troubleshooting complex issues, supporting integrations, and translating business requirements into technical solutions.
• Strong problem‑solving, prioritization, documentation, and communication skills.

Preferred Qualifications

• Hands‑on experience administering Salesforce NPSP and/or Certinia.
• Experience with Salesforce testing, deployments, release management, and change management.
• Demonstrated curiosity and commitment to continuous learning and Salesforce best practices.

About the Mercatus Center

The Mercatus Center at George Mason University is where top classical liberal scholars solve real‑world challenges. Grounded in the tradition of market‑oriented thinking and classical liberal ideas, we equip high‑agency talent to apply bold ideas that shape institutions, inform policy, and help people flourish.

Employee Benefits Review

Salary is competitive and will be commensurate with experience. In addition, Mercatus provides excellent benefits to all individual employees, including full health and dental coverage, unlimited paid time off, long‑term disability and life insurance, a 403(b) retirement savings program, parking/travel benefits, and twelve free credits per year at George Mason University.

EEO Statement

The Mercatus Center is an equal employment opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sex, age, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.

E-Verify

The Mercatus Center participates in E-Verify. Upon hire, Mercatus will provide the U.S. Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I‑9 to confirm work authorization.