Senior Salesforce Administrator

Mercatus Center at George Mason University; Arlington (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

The Mercatus Center at George Mason University is seeking a Senior Salesforce Administrator to support the day-to-day administration, maintenance, and improvement of our Salesforce platform. This hands-on role will work closely with our Junior Salesforce Administrator on daily support and with the Platform Manager on larger technical initiatives.

You will administer Salesforce, build solutions with Flow and declarative tools, manage data quality, and support integrations with Certinia, DocuSign,

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years hands-on Salesforce administration experience.
• Salesforce Platform Administrator certification plus at least one additional certification.
• Strong knowledge of Flow, security, data models, declarative automation, reporting, and data management.
• Experience with Salesforce NPSP or nonprofit donor data models helpful.
• Experience troubleshooting complex issues and translating requirements into technical solutions.

Responsibilities

• Administers and maintains Salesforce including users, permissions, security, objects, fields, and page layouts.
• Triages support tickets, troubleshoots issues, and guides junior admin.
• Designs and maintains Salesforce solutions using Flow, rules, and declarative tools.
• Translates business requirements into maintainable Salesforce solutions.
• Manages data quality, builds reports and dashboards.
• Supports integrations with Certinia, DocuSign, Box, Marketing Cloud, Zapier, and DonorSearch.
• Documents configurations, automations, integrations, and support procedures.

Skills

Salesforce administration

Flow

Security

Data models

Declarative automation

Reporting

Data management

Education

Bachelor’s degree or equivalent

Tools

Salesforce Platform Administrator Certification

Additional Salesforce Certification

Job description

The Mercatus Center at George Mason University is seeking a Senior Salesforce Administrator to support the day-to-day administration, maintenance, and improvement of our Salesforce platform. This hands-on technical role will work closely with our Junior Salesforce Administrator on daily support and with the Salesforce Platform Manager and Solution Architect on larger technical initiatives.

Specific Duties:

• Administers and maintains Salesforce, including users, permissions, security, objects, fields, record types, Lightning pages, and platform configuration.
• Triages and resolves support tickets, troubleshoots complex issues, and provides technical guidance to the Junior Salesforce Administrator.
• Designs, builds, tests, and maintains Salesforce solutions using Flow, validation rules, formulas, and other declarative tools.
• Gathers requirements and translates business needs into maintainable Salesforce solutions.
• Manages data quality and maintenance; builds and maintains reports and dashboards.
• Supports Salesforce integrations and connected applications, including Certinia, DocuSign, Box, Quorum, Marketing Cloud, Zapier, Fundraise Up, FormAssembly, Formstack, and DonorSearch.
• Documents configurations, automations, integrations, and support procedures.

Required Qualifications:

• Bachelor’s degree or equivalent combination of education, training, and work experience.
• 3+ years of hands-on Salesforce administration experience.
• Salesforce Certified Platform Administrator plus at least one additional Salesforce certification.
• Strong technical knowledge of Salesforce, including Flow, security, data models, declarative automation, reporting, and data management.
• Experience with Salesforce NPSP or familiarity with nonprofit fundraising and donor data models.
• Experience troubleshooting complex issues, supporting integrations, and translating business requirements into technical solutions.
• Strong problem-solving, prioritization, documentation, and communication skills.

Preferred Qualifications:

• Hands-on experience administering Salesforce NPSP and/or Certinia.
• Experience with Salesforce testing, deployments, release management, and change management.
• Demonstrated curiosity and commitment to continuous learning and Salesforce best practices.

About the Mercatus Center

The Mercatus Center at George Mason University is where top classical liberal scholars solve real-world challenges. Grounded in the tradition of market-oriented thinking and classical liberal ideas, we equip high-agency talent to apply bold ideas that shape institutions, inform policy, and help people flourish.

Employee Benefits Review

Salary is competitive and will be commensurate with experience. In addition, Mercatus provides excellent benefits to all individual employees, including full health and dental coverage, unlimited paid time off, long-term disability and life insurance, a 403(b) retirement savings program, parking/travel benefits, and twelve free credits per year at George Mason University.

EEO Statement

The Mercatus Center is an equal employment opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sex, age, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.

E-Verify

The Mercatus Center participates in E-Verify. Upon hire, Mercatus will provide the U.S. Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization.