Senior Salesforce Administrator: CRM Leader & Data Architect

THE CHRISTIAN SCIENCE TRUST IN GREAT BRITAIN; Boston (MA); On-site; USD 114,000 - 148,000; Full time

Job summary

Lloyd's Register International seeks a Senior Salesforce Administrator for its Boston-area team. The role leads CRM administration on the Enterprise Application Engineering CRM Team, focusing on Salesforce Sales Cloud and Service Cloud, with related apps to support daily operations and strategic initiatives.

Responsibilities include maintaining user access, reporting, data integrity, and configuring automations; collaborating with stakeholders; and driving CRM modernization in a hybrid work

Qualifications

• Bachelor's degree required (equivalent experience may be considered)
• 5+ years Salesforce.com administration experience required
• Salesforce Administrator certification is required
• Salesforce Certified Advanced Administrator is preferred

Responsibilities

• Support ongoing administration: user roles/profiles, security settings, access, day-to-day configuration, and educate users to enhance Salesforce knowledge
• Perform root cause analysis, resolve defects, and build/maintain reports and views
• Manage flows, process builder, custom objects, and applications to meet project goals
• Support and manage integrations, including third-party systems and connected applications
• Coordinate project activities: gather requirements, write user stories, and propose feasible solutions
• Lead digital transformation by implementing approved AI capabilities securely and strategically

Skills

Salesforce Sales Cloud

Service Cloud

Apex

SOQL

Flow

Process Builder

DocuSign

Education

Bachelor's degree required

Salesforce Administrator certification required

Salesforce Advanced Administrator preferred

Tools

SQL

Conga

DocuSign

Job description

Lloyd's Register International seeks a Senior Salesforce Administrator for its Boston-area team. The role leads CRM administration on the Enterprise Application Engineering CRM Team, focusing on Salesforce Sales Cloud and Service Cloud, with related apps to support daily operations and strategic initiatives.

Responsibilities include maintaining user access, reporting, data integrity, and configuring automations; collaborating with stakeholders; and driving CRM modernization in a hybrid work