Senior Salesforce Administrator

Synergy Staffing; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Salesforce Administrator, where you'll enhance a next-gen Salesforce platform. This role is pivotal in collaborating with various stakeholders to design and integrate comprehensive solutions. You'll be responsible for operational support, user administration, and implementing innovative system configurations. With a focus on quality and efficiency, you'll ensure that support requests are handled promptly and effectively. If you're passionate about Salesforce and eager to make an impact in a dynamic environment, this is the perfect opportunity for you to shine and grow your career.

Qualifications

• 5+ years as a Salesforce Administrator with expertise in Sales and Service Cloud.
• Strong knowledge of Salesforce security, analytics, and low/no-code solutions.

Responsibilities

• Primary contact for operational support, user administration, and licensing.
• Collaborate on system configurations and implement no/low-code solutions.

Skills

Salesforce Administration

Sales and Service Cloud

Salesforce Security Models

Salesforce Analytics Tools

Low/No-Code Solutions

Agile Methodology

Documentation Skills

Communication Skills

Education

Salesforce Administrator Certification

Advanced Administrator Certification

Platform App Builder Certification

Tools

Salesforce Lightning Report Builder

Data Loader

SOQL Query Tools

Job description

Role Summary:A Salesforce Administrator supports and enhances our next-gen Salesforce platform alongside Salesforce Architects, Developers, and the Technology team. This role collaborates with stakeholders and technology peers to define, design, and integrate comprehensive solutions.

Responsibilities:

• Acts as the primary contact for operational support functions, including user administration, licensing, monitoring, and release schedules.
• Collaborate in the design and implementation of system configurations and no/low-code solutions, such as Flows, Data Loader, and Reporting and Dashboards, under the guidance of Salesforce Architects and Technology leadership.
• Participate in platform extensions through APIs and AppExchange solutions.
• Works with colleagues to create prototypes and proofs of concept to define evolving requirements.
• Maintains up-to-date status, next-steps and resolutions on support related requests, including escalations to either Product or Technology as needed.
• Provides input for user stories, acceptance criteria, and requirements.
• Ensures thorough documentation for all released features and functionality with each sprint.
• Conducts business-facing demos of new features and functionality.
• Supports quality assurance testing and deployment processes.
• Serves as a liaison between business stakeholders and Technology colleagues for Tier 1 support and new work requests.

Education and Functional Experience:

• Minimum 5 years of hands-on experience as a Salesforce Administrator, focusing on Sales and Service Cloud.
• Expert knowledge of Salesforce security models, licensing, and platform capabilities.
• Strong understanding of Salesforce analytics tools, including Lightning Report Builder and Dashboard management.
• Proficiency in low and no-code Salesforce capabilities such as Flow, Data Loader, and SOQL query tools.
  • Excellent communication skills and relationship-building abilities.
    • Salesforce Certifications:
    • Administrator
    • Advanced Administrator
    • Platform App Builder
    • Business Analyst
    • Extensive hands-on experience in Salesforce administration with a focus on Sales and Service Cloud.
    • Agile Project Management: Experience working on an Agile methodology team, including all required Agile ceremonies, and sprint commitments.
    • Documentation and Demos: Ability to provide detailed documentation and conduct business-facing demos for new features and functionality.

Preferred Qualifications:

• Experience in the financial services or FinTech industry, particularly in MCA services.
• Additional Salesforce certifications, such as User Experience (UIX) Designer, Community Cloud, or Platform Developer.
• Knowledge of Salesforce development technologies like Apex and Lightning Web Components.
• Familiarity with integration strategies, including API Gateways and Big Data solutions, ideally on Microsoft Azure.

Behavioral/Skill Requirements:

• Demonstrated ability to analyze complex issues and use sound judgment to evaluate data, can easily draw conclusions, and make recommendations. Can easily explore alternative solutions, think creatively, and break down problems to understand their root causes.
• Demonstrated ability to learn from experience, can easily adapt to new situations, and apply lessons learned to achieve success.
• Demonstrated ability to acknowledge mistakes and seek feedback for self-improvement. Is open-minded and explores new ways to approach challenges.
• Prior experience setting goals and delivering quality outcomes. Takes ownership and shows a sense of urgency in reaching objectives, measuring progress, and persistently working to overcome obstacles.
• Demonstrated ability to navigate uncertainty and change, while remaining productive even in unclear situations. Maintains focus and composure even when under pressure. Can quickly shift priorities as needed and find ways to move forward without having all the answers.
• Demonstrated ability to prioritize and understand customer needs, both internal and external customers. Understands how one’s actions impact others and makes adjustments to align with team and organizational needs.
• Prior experience building and maintaining strong relationships with a wide range of people, demonstrating an understanding of social cues and adapting communication to different audiences. Balances assertiveness with diplomacy, fostering trust and cooperation.

Key Performance Indicators (KPIs):

• Reliability: 90% of support requests are responded to within the published SLAs on the Support Intake form and closed with a positive result as confirmed by the requester within 5 days.
• Efficiency: 90% of committed sprint work assignments such as configuration, reporting or other work items to support bug and enhancement releases are completed within the sprint.
• Quality: 90% of bug and enhancement requests needing additional Architect and Developer support, are triaged, documented and assigned to Product for backlog ranking within 5 days.