Sr. Salesforce Administrator

Learning A-Z; Concord (NH); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player in the education sector is seeking a Senior Salesforce Administrator to enhance their Salesforce platform. This role offers the opportunity to drive business process improvements through data analysis and solution design. The ideal candidate will have a strong background in Salesforce administration, be adept at stakeholder engagement, and possess excellent problem-solving skills. Join a remote-first culture that values flexibility and trust while making a difference in students' lives worldwide. If you're passionate about technology and education, this role is perfect for you.

Benefits

Home office setup reimbursement

Flexible work hours

Remote work environment

Professional development opportunities

Qualifications

• 5-7 years of Salesforce Administrator experience required.
• Strong analytical skills and proficiency in Salesforce configuration.

Responsibilities

• Interact with end users to resolve issues and optimize Salesforce.
• Design and implement Salesforce solutions and manage user roles.

Skills

Salesforce Administration

Data Analysis

Problem-Solving

Communication Skills

Salesforce Configuration

Education

Salesforce Administrator Certification

Advanced Administrator Certification

Platform App Builder Certification

Tools

Salesforce CPQ

Sales Cloud

Service Cloud

Marketing Cloud

Job description

Join to apply for the Sr. Salesforce Administrator role at Learning A-Z

Job Overview

We are seeking a Senior Salesforce Administrator/Business Analyst to configure, support, maintain, and enhance our Salesforce platform. This role involves driving business process improvements through data analysis, requirements gathering, and solution design, adhering to Salesforce best practices. The ideal candidate will excel at eliciting stakeholder requirements and implementing effective Salesforce solutions.

Location: Fully Remote in the USA

Responsibilities

1. Interact with end users to address requests and resolve issues promptly.
2. Define requirements for strategic initiatives to optimize Salesforce support for business processes.
3. Document requirements, process flows, and system architecture changes.
4. Design and implement Salesforce solutions, including creating custom objects, fields, formulas, validation rules, flows, and managing packages.
5. Provide ongoing support and configuration management.
6. Manage user roles, profiles, permissions, and security settings.
7. Create reports and dashboards for key performance indicators.
8. Support end-users with training and troubleshooting.
9. Improve data accuracy and perform testing and validation of configurations.
10. Collaborate on prioritizing enhancements with stakeholders and the Salesforce Product Owner.
11. Stay updated on Salesforce releases, features, and best practices.

Requirements

1. 5-7 years of Salesforce Administrator experience.
2. Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications.
3. Experience with Salesforce CPQ, Sales Cloud, and Service Cloud.
4. Proficiency in Salesforce configuration.
5. Strong analytical and problem-solving skills.
6. Excellent communication and interpersonal skills.
7. Motivation to enhance user experience and resolve issues.

Preferred Qualifications

1. Salesforce Business Analyst certification.
2. Familiarity with Marketing Cloud and integration experience.
3. Experience with managed packages and integrations.

Why Work With Us?

At Learning A-Z, you’ll help students worldwide develop essential skills. Our products are widely used and recognized in the education sector. Learn more at www.learninga-z.com.

Remote Work Environment

We support a Remote First culture, offering flexibility and trust. Candidates must have reliable internet (min 10 Mbps download, 5 Mbps upload). Participation in virtual interviews and meetings is expected. We also offer reimbursement for home office setup costs.

Equal Opportunity Employer

We celebrate diversity and are committed to equal opportunity. Accommodations are available for applicants with disabilities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: E-Learning Providers