Senior Salesforce Developer, Service Cloud

iRobot; Bedford (MA); Hybrid; USD 88,000 - 164,000; Full time

Job summary

iRobot in Bedford, Massachusetts is seeking a Senior Salesforce Developer to enhance their Customer Care CRM platform using Salesforce Service Cloud. The role requires strong experience with Agentforce, API integrations, and chatbot enhancements.

The ideal candidate will have 5+ years of Salesforce development experience and strong skills in Apex, Lightning, and REST APIs. The position is hybrid and offers a competitive salary range of $88,000.00 - $164,000.00.

Qualifications

• 5+ years of Salesforce development experience.
• Strong experience with Apex, Lightning Web Components, Flows, and REST APIs.
• Salesforce certifications (Platform Developer I/II) preferred.

Responsibilities

• Design and support solutions using Salesforce Service Cloud.
• Build and enhance the existing Agentforce chatbot.
• Work closely with teams to translate requirements into scalable solutions.

Skills

Salesforce development experience

Apex

Lightning Web Components

Salesforce Service Cloud

REST APIs

Salesforce Agentforce

Problem-solving skills

Collaboration skills

Salesforce certifications (Platform Developer I/II)

AI and chatbots

Tools

Salesforce Order Management (OMS)

Salesforce Data Cloud

Git

Job description

Introduction

We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands‑on exposure to Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI‑powered chatbot used for customer troubleshooting.

Salary Range

$88,000.00 - $164,000.00

What You Will Do

• Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
• Deliver enhancements across the full development lifecycle
• Work closely with business teams to translate requirements into scalable solutions
• Follow Salesforce best practices for development, testing, and documentation
• Build and maintain API integrations using Apex and REST services
• Enhance the existing Agentforce chatbot to support transactional workflows
• Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
• Configure prompts, intents, actions, and fallback logic
• Use Salesforce Data Cloud to support personalization and AI grounding
• Support identity resolution and data mapping as needed
• Support testing, UAT, deployments, and production releases
• Follow DevOps and Git‑based deployment practices

To Be Successful You Will Have

• 5+ years of Salesforce development experience
• Strong experience with:
• Apex, Lightning Web Components, Flows, REST APIs, and integrations
• Salesforce Service Cloud
• Salesforce Agentforce
• Salesforce Order Management (OMS) and Salesforce Service Cloud
• Salesforce Data Cloud
• Git and Salesforce deployments
• Problem‑solving and collaboration skills
• Salesforce certifications (Platform Developer I/II)
• AI, chatbots, or conversational automation
• Global or multilingual Salesforce implementations
• Customer service, warranty, or technical support systems
• LI‑Hybrid

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.