Senior Sales Operations Reporting & Insights Analyst (Remote)

ezCater, Inc; Boston (MA); Hybrid; USD 103,000 - 145,000; Full time

Benefits offered by this job

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/FSA

Remote-hybrid work options

Employee meal program

Job summary

ezCater, Inc in Boston is hiring a Senior Sales Operations Reporting & Insights Analyst to enhance sales reporting accuracy and insight across teams. This critical role requires strong analytical skills and provides the chance to work with both internal systems and sales KPIs. You will partner with various teams to ensure reliable data and insights for effective decision-making.

The role includes responsibilities in sales performance analysis, dashboard creation, and operational management of sales territories. Flexible work arrangements enhance work-life balance, making it an excellent opportunity in a vibrant workplace.

Qualifications

• 5+ years of experience in Sales Operations or a related role.
• Strong analytical skills with large data sets.
• Proficient with SQL and CRM platforms.

Responsibilities

• Analyze sales performance data to identify trends and insights.
• Design and maintain sales dashboards and reports.
• Operationalize account and territory assignments.

Skills

Data analysis

CRM management

SQL proficiency

Business intelligence tools

Problem-solving

Communication

Sales performance metrics

Tools

Salesforce

Tableau

Sigma

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Senior Sales Operations Reporting & Insights Analyst is a key member of the Sales Operations team, responsible for driving accuracy, consistency, and insight in sales reporting across teams and internal systems. This role combines strong analytical skills with a deep understanding of sales KPIs, territory and account design, and sales compensation.

You will own and improve core sales reporting, operationalize account and territory assignments, and provide actionable insights to stakeholders across Sales, Finance, and Marketing. You will also partner closely with our CRM administration and Analytics/FP&A teams to ensure our data, dashboards, and compensation-related reporting are reliable and scalable.

Responsibilities

• Analyze sales performance data to identify trends, forecast outcomes, and surface actionable insights for Sales, Finance, and leadership.
• Design, build, and maintain sales dashboards and reports for reps, managers, and executives (e.g., bookings, pipeline, attainment, productivity).
• Own and operationalize account and territory assignments, including rules of engagement and book-of-business changes, ensuring data integrity and fairness across the sales organization.
• Support annual and in-year sales planning, including quotas, territory changes, and goal-setting inputs.
• Partner with FP&A and Analytics to build data models, SQL transformations, and commission-related datasets.
• Collaborate with the CRM administration team (Salesforce, HubSpot) to translate business requirements into data structures, fields, and workflows; monitor and improve data quality.
• Assist in sales forecasting by providing clean data sets, scenario analysis, and clear views of trends vs. targets.
• Monitor key sales KPIs (conversion, pipeline coverage, win rates, productivity, attainment, etc.) and identify opportunities to improve performance and process efficiency.
• Troubleshoot and improve data connectors, ETL logic, and BI assets (e.g., Sigma/Tableau dashboards and underlying models) in partnership with Analytics/Data teams.
• Prepare clear, executive-ready presentations and summaries that translate complex analyses into concise recommendations for senior leadership.
• Build strong cross‑functional partnerships with Sales, Finance, Marketing, and other GTM teams to ensure alignment on definitions, reports, and operating rhythms.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, data analysis, or a closely related role.
• Strong analytical and problem‑solving skills; comfortable working with large, complex data sets and ambiguous problems.
• Proficiency with CRM platforms (Salesforce required; HubSpot a plus), including reporting and basic configuration concepts.
• Proficiency with SQL for querying and validating data across multiple sources.
• Experience with business intelligence / data visualization tools (e.g., Sigma, Tableau, Power BI); able to build and iterate on dashboards and reports.
• Solid understanding of sales processes and sales performance metrics, including territory or book-of-business design, pipeline and forecasting metrics, and sales compensation concepts.
• High attention to detail with a strong bias toward data quality, governance, and reproducible reporting.
• Excellent communication skills, with the ability to translate technical or analytical findings into clear, business‑focused narratives.
• Proven ability to manage multiple priorities and stakeholders in a fast‑paced, cross‑functional environment.
• Experience working closely with FP&A, Analytics, and/or Data teams on shared models, dashboards, and financial reporting is strongly preferred.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $103,000 – $145,000 annually.

Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

Benefits

You’ll get a terrifically compelling experience in an innovative, high‑performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. You’ll get market‑competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long‑term disability insurance, mental health and family planning resources, remote‑hybrid work from our awesome Boston office or your home or a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co‑workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for the work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.