Senior Sales Operations Programs Lead (Hybrid)

Automatic Data Processing, Inc.; Florham Park (NJ); Hybrid; USD 100,000 - 186,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP is seeking a Senior Program Manager, Sales Operations to lead cross-functional initiatives across Worldwide Commercial Operations. You will partner with business leaders to translate priorities into executable workstreams, drive governance, and deliver measurable outcomes.

The role requires executive communication, risk management, and strong stakeholder influence in a highly matrixed environment. You will shape operating models and reporting, while mentoring other program managers and

Qualifications

• 8-10+ years in Sales Operations, Business Operations, Program Management, Strategy Execution, Consulting, or related disciplines.
• 4-6+ years leading complex cross-functional initiatives.
• Experience managing enterprise-scale programs and competing priorities.

Responsibilities

• Lead strategic, cross-functional initiatives that support Worldwide Commercial Operations priorities and drive measurable business outcomes.
• Partner with business leaders to translate organizational priorities into executable workstreams, governance structures, and delivery plans.
• Drive alignment across stakeholders to ensure successful execution of initiatives spanning multiple functions, business units, and shared service organizations.
• Establish clarity, ownership, and direction in environments where priorities or operating models are evolving or not yet fully defined.
• Facilitate governance forums, sponsor meetings, and leadership reviews to support decision-making, accountability, and program transparency.
• Develop executive-level communications, presentations, dashboards, and status reporting that provide meaningful insights into initiative progress, risks, and outcomes.
• Identify opportunities to improve business processes, operating models, governance frameworks, and organizational effectiveness.
• Partner with stakeholders to assess current-state processes, define future-state solutions, and support implementation of sustainable improvements.
• Maintain visibility across multiple initiatives to identify dependencies, resource constraints, competing priorities, and execution risks.
• Provide recommendations to leadership regarding prioritization, sequencing, and implementation approaches to support successful delivery of strategic objectives.
• Proactively identify risks, barriers, and organizational impacts, driving mitigation plans and resolution strategies before they affect business outcomes.
• Build strong partnerships across Sales, Service, Finance, Marketing, Product, Technology, and other key stakeholder groups to drive collaboration and alignment.
• Influence decisions and achieve results in a highly matrixed environment through business acumen, credibility, and effective stakeholder management.
• Support organizational readiness, communication, and adoption activities associated with business transformation and process improvement initiatives.
• Leverage data, performance insights, and business metrics to identify opportunities, measure outcomes, and inform recommendations.
• Promote operational excellence by driving consistency in planning, governance, execution, and continuous improvement practices across initiatives.
• Mentor and support Program Managers and project teams by sharing best practices and helping strengthening overall program delivery capabilities.

Skills

Program management

Executive communication

Stakeholder management

Risk & governance

Cross-functional collaboration

Tools

Smartsheet

Microsoft Project

Mural

Job description

ADP is seeking a Senior Program Manager, Sales Operations to lead cross-functional initiatives across Worldwide Commercial Operations. You will partner with business leaders to translate priorities into executable workstreams, drive governance, and deliver measurable outcomes.

The role requires executive communication, risk management, and strong stakeholder influence in a highly matrixed environment. You will shape operating models and reporting, while mentoring other program managers and