Hybrid Sales Program Manager: Ops & Fulfillment Lead

UpToDate; Waltham (MA); Hybrid; USD 108,000 - 188,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition assistance

Paid parental leave

Job summary

UpToDate is seeking a Sales Program Manager to drive revenue operations with a focus on logistics, fulfillment, production, and quality assurance. You will lead cross-functional programs, optimize inventory, and manage procurement while ensuring compliance and documenting processes.

The role requires 5+ years in Sales/Revenue Operations or related fields, with ERP/CRM experience and a track record of operational improvements. Hybrid work with onsite collaboration preferred.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, Engineering, or related field.
• 5+ years of experience in Sales Operations, Revenue Operations, Supply Chain, Operations, or Program Management.
• Proven experience leading cross-functional programs and driving operational improvements.
• Experience with order fulfillment, logistics, inventory management, demand planning, procurement, or production planning.
• Strong analytical, stakeholder management, and problem-solving skills.
• Ability to influence leadership, manage complex projects independently, and drive business outcomes.
• Experience working with ERP/CRM systems and collaborating with vendors and cross-functional teams.

Responsibilities

• Lead complex order fulfillment processes to ensure customer satisfaction.
• Optimize inbound and outbound logistics to maximize efficiency.
• Independently manage inventory control and optimization initiatives.
• Ensure effective warehousing operations including space utilization.
• Develop detailed demand planning and production schedules.
• Oversee procurement processes and negotiate favorable terms.
• Implement and sustain advanced quality assurance programs.
• Independently manage production schedules and release operations. Audit and maintain comprehensive operational documentation.
• Collaborate with third-party vendors for seamless operational integration.

Skills

Order Fulfillment

Logistics Optimization

Inventory Management

Warehouse Space

Demand Planning

Procurement

Quality Assurance

Document Management

Advisor to management

Problem Solving

Cross-functional Collaboration

Education

Bachelor's degree in Business, Supply Chain, Operations, Logistics, Engineering, or related field

Job description

UpToDate is seeking a Sales Program Manager to drive revenue operations with a focus on logistics, fulfillment, production, and quality assurance. You will lead cross-functional programs, optimize inventory, and manage procurement while ensuring compliance and documenting processes.

The role requires 5+ years in Sales/Revenue Operations or related fields, with ERP/CRM experience and a track record of operational improvements. Hybrid work with onsite collaboration preferred.