Senior Sales Operations Lead - Telesales Growth & Strategy

SumUp Inc.; London (KY); On-site; USD 114,000 - 147,000; Part time

Benefits offered by this job

Health insurance

Pension plan

Life insurance

28 days annual leave

Annual L&D budget

Private healthcare

Job summary

SumUp in London is seeking a Senior Sales Operations Manager to own the Telesales performance portfolio for a 12-month fixed-term contract. You’ll partner with Sales leadership, Online Marketing, Product, and Analytics to optimise pricing, lead engagement and playbooks, delivering measurable improvements across Europe.

You’ll monitor funnel metrics, drive cross-functional initiatives, manage tool changes, and maintain the channel’s operating playbooks, ensuring adoption and a single source of

Qualifications

• Experience in sales operations or revenue operations.
• Proven ability to lead cross-functional initiatives without formal authority.
• Comfort with data, dashboards and CRM reports to drive decisions.

Responsibilities

• Monitor telesales funnel performance across markets and identify trends.
• Own a portfolio of channel initiatives from milestones to delivery.
• Collaborate with Sales, Online Marketing, Product, Pricing and Analytics to improve processes.
• Lead change management for new tools, KPIs and documentation.
• Maintain the channel playbooks, processes and feedback loops as truth source.
• Support quarterly planning and performance reviews to shape channel strategy.

Skills

Sales operations

Cross-functional leadership

Data analysis

CRM reporting

AI-enabled tools

Tools

CRM systems

SQL (basic)

Job description

SumUp in London is seeking a Senior Sales Operations Manager to own the Telesales performance portfolio for a 12-month fixed-term contract. You’ll partner with Sales leadership, Online Marketing, Product, and Analytics to optimise pricing, lead engagement and playbooks, delivering measurable improvements across Europe.

You’ll monitor funnel metrics, drive cross-functional initiatives, manage tool changes, and maintain the channel’s operating playbooks, ensuring adoption and a single source of