Senior Sales Engineer

Fusion Connect; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Fusion Connect seeks a Sales Engineer with deep expertise in Networking, UCaaS/CCaaS, and security to support multiple sales channels. You will deliver complex demos, develop solution designs, and collaborate with Product teams to shape offerings while addressing customer requirements and driving opportunities to close.

The role emphasizes Microsoft ecosystem knowledge, NGFW/SD-WAN experience, and CSP licensing proficiency, with a focus on enterprise customers.

Qualifications

• Five or more years of experience in Sales Engineering or technical sales.
• Experience with NGFW and SD-WAN deployments across multiple sites.
• Experience with Fortinet, VeloCloud, Meraki certifications preferred.
• MS Teams CSP Licensing, Operator Connect, Direct Routing experience.
• Omni-Channel service delivery in Collaboration technologies.

Responsibilities

• Act as SME for networking/UCaaS across sales teams and address product questions.
• Develop complex demos and solution designs for customer engagements.
• Work with Product teams to shape core offerings and be a liaison during meetings.
• Manage multiple qualified opportunities; assist in complex proposals and local discovery.
• Provide periodic technical training to sales and support staff.

Skills

Networking

Security

UCaaS/CCaaS

VoIP

Microsoft Ecosystem

SASE/SSE

Cloud Services

Demos/Design

Team Collaboration

Education

5+ years Sales Eng/Technical Sales

Tools

Fortinet

VeloCloud

Meraki

MS Teams

Webex

TalkDesk

Job description

At Fusion Connect, we're not just offering jobs - we're building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you're in the right place.

We're thrilled you're exploring this opportunity with us - take a look, imagine the possibilities, and let's shape the future of connectivity together.

Job Description Summary:

Client-focused individual with both a technical and sales background to support multiple sales channels. This individual should have a customer-focused, solution-oriented mentality to ensure that the customer requirements are addressed to goal of closing opportunities. The position requires an in-depth understanding of the following categories, such as Microsoft ecosystem, Networking, Security, and Telephony knowledge. Specializing in the following skills, but not limited to, Microsoft Teams, Operator Connect and CSP Licensing, NGFW, SD-WAN, POTS, Fax, Dedicated Internet Access & Broadband, Wireless (WiFi), SASE/SSE, as well as Voice over IP (VoIP) knowledge in UCaaS, CCaaS, Hosted VoIP and SIP Trunking environments. Additional knowledge in other Cloud based products and services is a definite plus in consideration for this position. Understanding various Compliance standards like HIPAA, PCI, CPNI, and general Internet specification, and security/firewall policies are also a plus in consideration for this position.

Job Description:

Essential Duties and Responsibilities include the following** :** (Other duties may be assigned)

• Work with assigned sales team(s) to achieve and exceed sales activity, installed revenue, and Cloud Services sales targets, especially larger enterprise class businesses.
• Be Subject Matter Expert (SME) for all teams in the organization to address product questions, deliver complex demos and develop solution designs.
• Work directly with Product teams to help develop product offerings as the Sales Engineering liaison during core team meetings, attending at least one per week.
• Handle multiple qualified sales opportunities simultaneously leveraging the full product portfolio.
• Assist all sales teams, while focusing on assigned team, in complex proposal preparation as well as local discovery efforts.
• Deliver periodic technical training to sales and sales support staff as required.
• Work with Sales teams to document sales activity and coverage activity using sales automation tools.
• Attend key Sales events as subject matter expert and represent Fusion in a professional manner.
• Provide regular reports and updates to Solutions Engineering management, meet tight deadlines and handle multiple high-revenue projects at one time.

Knowledge, Skills and Abilities Requirements:

• Strong technical knowledge of Networking and Network Security technologies
• Strong technical knowledge of UCaaS and CCaaS services
• Good Technical knowledge in legacy VoIP, POTS and Fax technologies
• Strong knowledge in the Microsoft Ecosystem
• Good understanding of SASE / SSE services
• Ability to work independently, while demonstrating sound prioritization and judgment skills based on the business needs is essential
• Self-directed, Strong organizational and Time Management skills
• Excellent verbal and written communication skills
• Ability to partner with Engineering, Product and Sales functions alike.
• Ability to manage and/or influence project members to drive completion of deliverables on time and within scope against an aggressive timeline.
• Self-directed, Strong organizational and Time Management skills
• Excellent verbal and written communication skills
• Ability to partner with Engineering, Product and Sales functions alike.
• Ability to manage and/or influence project members to drive completion of deliverables on time and within scope against an aggressive timeline.

Education and/or Experience Requirements:

• Five (5) or more years’ experience in Sales Engineering, Network/Voice Engineering, or Technical Sales
• Experience with NGFW and SDWAN deployments across various locations; Dedicated Internet Access and Broadband connectivity; and Network Switches, Routers, and Firewalls
• Experience & Certifications with Fortinet, VeloCloud, and Meraki is preferred.
• Experience with MS Teams, Cisco Webex and TalkDesk is preferred.
• Experience in Omni-Channel service delivery and in deploying Communication and Collaboration technologies.
• Experience with MS Office 365 CSP Licensing, Operator Connect, Direct Routing, and MS Teams
• Experience in deploying Access Control, SWGs, CASB, and ZTNA