Remote Sales Engineer (MSP)

FusionTek; Northern (KY); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus up to 4%

Medical, Dental, Vision

401(k) with 4% match

PTO and floating holidays

Educational reimbursement

Team culture

Job summary

FusionTek is seeking a Sales Engineer to bridge client needs with technical solutions and translate requirements into actionable project plans for our Projects team.

You will guide clients through complex technology decisions, design cloud solutions, and ensure a smooth handoff to delivery while maintaining a focus on client satisfaction and clear communication.

Qualifications

• 5+ years of technical support experience in an MSP environment required.
• 2–3 years of Sales Engineer experience or equivalent solutions‑focused role.
• Solid knowledge of desktop and server operating systems.
• Strong networking concepts and design understanding.
• Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune).
• Familiarity with ITIL frameworks and service management.
• Experience with RMM tools (Datto RMM a plus).
• Experience with Autotask PSA is a plus.
• Professional certifications (MS-102, AZ-305) are a plus.

Responsibilities

• Bridge client needs with technical solutions and project plans.
• Translate requirements into clear, actionable project plans for Projects team.
• Guide clients through complex technology decisions and hand off to delivery.
• Ensure client satisfaction and accurate project documentation.

Skills

5+ years MSP tech support

Sales Engineer experience

Desktop & server OS

Networking concepts

Cloud solutions design

ITIL familiarity

RMM tools

Autotask PSA

MS 365 Admin (MS-102)

Azure Solutions Architect (AZ-305)

Independent & collaborative work

Strong communication skills

Education

High School Diploma

Bachelor’s IT degree preferred

Tools

Datto RMM

Autotask PSA

Job description

FusionTek is a fast‑growing Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been a tight‑knit team of smart, friendly professionals delivering exceptional IT infrastructure management to small‑and mid‑sized businesses.

As we continue to expand, we’re looking for top‑tier talent who align with our core values:

If this sounds like the kind of culture you thrive in, you’ll want to keep reading — because we’re searching for an enthusiastic and knowledgeable Sales Engineer to join our team.

As a Sales Engineer at FusionTek, you’ll play a pivotal role in bridging the gap between client needs and our technical solutions. You’ll guide clients through complex technology decisions and translate their requirements into clear, actionable project plans for our Projects team. Your expertise in areas such as cloud solutions, cybersecurity, and managed IT services will help you uncover client challenges, recommend tailored solutions, and ensure a seamless handoff to delivery.

Success in this role is measured by client satisfaction, the accuracy and clarity of your project plans, and the smooth transition of solutions into execution. If you’re excited by the idea of combining technical expertise with consultative client engagement, this could be the perfect opportunity for you.

Education

• High School Diploma required
• Bachelor’s Degree in an IT‑related field preferred

Technical Skills

• 5+ years of technical support experience in an MSP environment REQUIRED (Please note that backgrounds exclusively in SaaS, enterprise software, or general IT sales will not be considered for this specific role)
• 2–3 years of Sales Engineer experience, or equivalent solutions‑focused technical role
• Strong knowledge of desktop and server operating systems
• Deep understanding of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
• Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune)
• Familiarity with ITIL frameworks and service management best practices
• Experience with RMM tools (Datto RMM is a plus)
• Experience with Autotask PSA is a plus
• Microsoft 365 Certified: Administrator Expert (MS‑102) is a plus
• Microsoft Certified: Azure Solutions Architect Expert (AZ‑305) is a plus

Other Skills & Abilities

• Able to work independently and collaboratively within a team
• Exceptional written and verbal communication skills
• Self‑motivated, proactive, and a strong advocate for client success

At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:

• Competitive salary: $110,000 – $125,000 per year
• Quarterly bonus eligibility: Earn up to4% each quarterby meeting departmental KPIs and Metrics.
• Comprehensive coverage: Medical, Dental and Vision coverage
• 401(k) plan with 4% company matching and immediate vesting
• Time Off That Actually Lets You Recharge: GenerousPTO,Paid company holidays,Dedicated Birthday PTO and additionalfloating holidayfor extra flexibility
• Educational reimbursement for certification tests and access to company-supplied training resources
• Team culture: Fun events and opportunities to connect with colleagues