Senior Sales Associate — Lead, Mentor & Pet Care Expert

Petco; Needham (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Petco in Needham, MA is seeking a Senior Sales Associate to deliver exceptional care for pets and educate customers on products and services. You will support store operations, mentor newer team members, and help ensure a safe, welcoming shopping experience.

The role emphasizes hands-on sales, merchandising, and teamwork with flexible hours to accommodate Pet Care Center operations. Prior retail and cash-handling experience is valued.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support store operations and leadership as needed.
• Mentor and train new associates, reinforcing best practices and store standards.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.

Skills

Retail experience

Pet knowledge

Customer service

Cash handling

Communication

Job description

Petco in Needham, MA is seeking a Senior Sales Associate to deliver exceptional care for pets and educate customers on products and services. You will support store operations, mentor newer team members, and help ensure a safe, welcoming shopping experience.

The role emphasizes hands-on sales, merchandising, and teamwork with flexible hours to accommodate Pet Care Center operations. Prior retail and cash-handling experience is valued.