Senior Pet Care Sales Leader

Petco Animal Supplies, Inc.; Needham Heights (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Petco Animal Supplies, Inc. in Needham Heights, MA, is seeking a Senior Sales Associate to deliver exceptional pet-care experiences, mentor newer team members, and support store operations on the sales floor.

You will greet customers, process transactions, assist with merchandising, and help maintain a clean, welcoming environment while upholding Petco's standards for customer service and animal safety. This role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast‑paced environment.
• Basic math skills and experience handling cash and transactions.
• Passion for animals and knowledge of pet care preferred.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Mentor and train new associates on policies, procedures, and service expectations.

Skills

Retail experience

Customer service

Cash handling

Multitask

Communication

Animal care knowledge

Job description

Petco Animal Supplies, Inc. in Needham Heights, MA, is seeking a Senior Sales Associate to deliver exceptional pet-care experiences, mentor newer team members, and support store operations on the sales floor.

You will greet customers, process transactions, assist with merchandising, and help maintain a clean, welcoming environment while upholding Petco's standards for customer service and animal safety. This role requires flexibility to work evenings, weekends, and holidays.