Senior Sales Associate — Elevate Customer Experience

Rack Room Shoes; Maryville (TN); On-site; USD 13,000 - 18,000; Full time

Job summary

Rack Room Shoes is seeking a Sales Associate to deliver outstanding customer service, support store goals, and assist with POS, refunds, exchanges, and customer pickups. You will help maintain merchandise presentation, learn product knowledge, and support inventory tasks in a fast-paced footwear environment.

The role emphasizes a friendly, service-oriented approach and adherence to store policies, ensuring a positive shopping experience for every customer.

Qualifications

• Experience in retail sales is preferred.
• Strong communication and organization skills.
• Ability to handle cash and operate the POS system.
• Highly customer-focused with a positive attitude.

Responsibilities

• Provide excellent service to customers and strive to meet store goals and company initiatives.
• Answer questions, process refunds/exchanges, and assist with Customer Pickup orders.
• Maintain merchandise presentation and store cleanliness consistently.
• Develop product knowledge and fitting skills to assist customers effectively.
• Participate in inventory, shipping/receiving, and loss-prevention awareness.
• Execute sales transactions accurately following policies and procedures.
• Support back-office tasks related to POS and customer service as needed.

Skills

Customer service

Sales experience

POS transactions

Merchandising basics

Cash handling

Tools

POS system

Job description

Rack Room Shoes is seeking a Sales Associate to deliver outstanding customer service, support store goals, and assist with POS, refunds, exchanges, and customer pickups. You will help maintain merchandise presentation, learn product knowledge, and support inventory tasks in a fast-paced footwear environment.

The role emphasizes a friendly, service-oriented approach and adherence to store policies, ensuring a positive shopping experience for every customer.