Senior Sales Ambassador - Core Lab Diagnostics - Phoenix, AZ

Thornton Tomasetti; United States; A distancia; USD 78.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free medical coverage

Retirement plan

Tuition reimbursement

Education benefit

Career development

Diversity & inclusion

Descripción de la vacante

Abbott is seeking a Senior Sales Ambassador for a US remote field-based role focused on strengthening existing customer relationships, expanding value, and driving revenue through contract renewal and new solutions.

Based in the Greater Phoenix area, the ideal candidate will travel up to 75–80% across Arizona and New Mexico, serving as the primary account contact and collaborating with Sales, Marketing, and Finance to improve profitability and customer satisfaction.

Formación

• Bachelor’s degree OR Associate’s degree with additional 2+ years of relevant experience.
• 5+ years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience interfacing with customers and strong communication skills.

Responsabilidades

• Act as trusted partner to existing customers and drive retention.
• Manage accounts according to strategic plans and focus on value expansion and profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Coordinate order, delivery, and billing processes.
• Renew contracts and extend agreements to block competition.

Conocimientos

Customer interfacing

Account management

Troubleshooting

MS Office

Educación

Bachelor’s degree

Associate’s degree + 2+ years

Herramientas

MS Office

Descripción del empleo

JOB DESCRIPTION:

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life.

Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals.

The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

This is a US remote field-based role. The ideal candidate would be based out of the Greater Phoenix, AZ metro. The territory will cover Arizona and New Mexico. Field-based travel up to 75-80%.

Key Responsibilities

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.
• Position Scope Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
• Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance.
• Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
• Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
• Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.

Required Qualifications

• Bachelor’s degree OR Associate’s degree with additional 2+ years of relevant experience
• 5+ years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products
• Experience providing technical product application and/or hardware support
• Experience interfacing with customers
• Strong people engagement and communication skills
• Troubleshooting/problem-solving skills
• Computer skills (MS Office)
• Ability to travel up to 80% in assigned territory and other domestic business locations
• Valid Driver’s License

Preferred Qualifications

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial 3+ years of relevant healthcare/sales experience

The base pay for this position is $78,000.00 – $156,000.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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