Senior Sales Ambassador - Atlanta, GA

Thornton Tomasetti; United States; Remote; USD 78,000 - 156,000; Full time

Job summary

Abbott in the United States is seeking a Senior Sales Ambassador for the Diagnostics team to accelerate growth across key accounts. You will act as primary account contact, influence purchasing decisions, and deliver tailored diagnostic solutions while traveling within the assigned territory.

The role requires a strong background in clinical diagnostics and hospital workflows, with the aim of improving profitability and customer loyalty through contract renewals and new solutions.

Qualifications

• Bachelor’s degree plus 3 years of relevant experience in sales or lab operations.
• Associate’s degree plus 5 years of relevant experience in sales or lab operations.
• HS/GED plus 7 years of relevant experience in sales or lab operations; willingness to travel within territory.

Responsibilities

• Customer Relationship & Retention: service trusted advisor to customers, aim for retention targets.
• Account Management & Growth: develop strategic plans for value expansion and profitability.
• Technical & Operational Support: perform assay integrations and support new account implementations.
• Cross-Functional Collaboration: partner with Sales, Marketing, Support, Technical Service and Finance.

Skills

Sales experience

Laboratory operations

Willingness to travel

Education

Bachelor’s degree

Associate’s degree

HS/GED

Job description

JOB DESCRIPTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Opportunity

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. We are looking for a highly driven and technically proficient Senior Sales Ambassadorto join our Diagnostics team. As a Senior Ambassador, you will accelerate growth and expand market share across key accounts. This role is ideal for a professional with a strong background in clinical diagnostics and a deep understanding of laboratory and hospital environments. The Senior Ambassador will play a critical role in driving revenue by leveraging their technical expertise to influence purchasing decisions and deliver tailored diagnostic solutions. This role operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

What You’ll Work On

Customer Relationship & Retention: Serve as a trusted visor to established customers, fostering loyalty and achieving retention targets. Enhance customer satisfaction through proactive issue resolution and regular business reviews. Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats.

Account Management & Growth: Develop and execute strategic account plans focused on value expansion and profitability. Identify and implement operational and service improvements to drive customer success. Influence purchasing decisions and optimize reagent utilization.

Technical & Operational Support: Perform assay integrations and address laboratory technical needs. Support new account implementations, including ordering, installation, and validation. Coordinate order, delivery, and billing processes to ensure operational efficiency.

Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences. Escalate and resolve customer challenges in collaboration with the service organization. Contribute to quality effectiveness through accurate documentation of complaints and resolutions.

Territory

The role is a remote, field-based position. Ability to travel up to 70-75% in assigned territory and other domestic business locations. The ideal candidate will be based out of Atlanta, GA or surrounding suburbs. Territory will focus on the Atlanta metro but will span across the state of Georgia.

Required Qualifications

Bachelor’s degree +3 years, Associate’s degree + 5, HS/GED + 7 years of relevant experience Professional experience in sales or laboratory operations. Willingness to travel within the assigned territory.

Preferred Qualifications

Bachelor’s degree in Engineering, Life Sciences, or Medical Technology and/or healthcare-related Field. Experience with a proven track record in sales, field service, or within a technical call center. Deep understanding of laboratory instrumentation, workflows, and regulatory requirements.

Salary

The base pay for this position is $78,000.00 – $156,000.00 In specific locations, the pay range may vary from the range posted.

Job Family

Sales Force DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Equal Opportunity Employer

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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