Senior SaaS & Productivity Systems Engineer

The New York Times; New York (NY); Hybrid; USD 130,000 - 145,000; Full time

Benefits offered by this job

Variable pay

401(k) plan

Stock options

Paid vacation

Parental leave

Job summary

The New York Times seeks a Senior SaaS Systems Administrator in New York City, hybrid in-office three days a week. You will lead administration and reliability of our SaaS platform stack, guiding incidents from diagnosis to remediation and setting standards for access, configurations, and integrations across teams.

You will mentor teammates, collaborate with security, and help evolve processes to improve reliability and user experience while aligning with journastic independence and the company

Qualifications

• 5+ years of experience in systems administration or related IT operations role.
• Experience administering enterprise SaaS applications including IAM, permissions, configuration, integrations, and lifecycle processes.
• Experience serving as an escalation point for complex technical incidents.

Responsibilities

• Oversee administration and ongoing improvement of a broad portfolio of SaaS apps (Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint).
• Lead investigation and resolution of complex incidents, including root-cause analysis and remediation.
• Establish and maintain standards for access, configuration, and lifecycle management in partnership with security and IT teams.

Skills

SaaS administration

Identity & access mgmt

Incident escalation

System administration

Hybrid coordination

Tools

Google Workspace

Slack

Glean

Figma

Airtable

Coda

Miro

Trint

Microsoft 365

Active Directory

Exchange

Windows/Linux servers

Job description

The New York Times seeks a Senior SaaS Systems Administrator in New York City, hybrid in-office three days a week. You will lead administration and reliability of our SaaS platform stack, guiding incidents from diagnosis to remediation and setting standards for access, configurations, and integrations across teams.

You will mentor teammates, collaborate with security, and help evolve processes to improve reliability and user experience while aligning with journastic independence and the company