Senior SaaS Systems Administrator — Enterprise Productivity

Thenewyorktimes; New York (NY); Hybrid; USD 130,000 - 145,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Stock purchase plan

Paid vacation

Tuition reimbursement

Professional development

Job summary

The New York Times is seeking a Senior SaaS Systems Administrator in New York City. You will lead administration, reliability, and continuous improvement of the SaaS platform stack, serving as the primary escalation point for complex incidents and guiding approvals, configurations, and integrations.

You will collaborate with security and IT partners, set governance standards, and mentor teammates while ensuring journalistic independence and high reliability of productivity tools for the

Qualifications

• 5+ years of systems administration or related IT operations experience.
• Experience administering enterprise SaaS apps, IAM, permissions, and lifecycle processes.
• Ability to lead complex incidents with root-cause analysis and prevention.

Responsibilities

• Oversee administration and improvement of a broad SaaS portfolio.
• Lead investigation and resolution of complex incidents including access and integrations.
• Establish standards for access, configuration, and lifecycle management with security partners.
• Define ownership and document dependencies of the SaaS portfolio.

Skills

SaaS administration

Systems administration

Root-cause analysis

Incident escalation

Access governance

Tools

Google Workspace

Slack

Figma

Airtable

Coda

Miro

Trint

Microsoft 365

Active Directory

Exchange

Job description

The New York Times is seeking a Senior SaaS Systems Administrator in New York City. You will lead administration, reliability, and continuous improvement of the SaaS platform stack, serving as the primary escalation point for complex incidents and guiding approvals, configurations, and integrations.

You will collaborate with security and IT partners, set governance standards, and mentor teammates while ensuring journalistic independence and high reliability of productivity tools for the