Senior Systems Analyst, Enterprise Productivity

The-New-York-Times; New York (NY); Hybrid; USD 130,000 - 145,000; Full time

Job summary

The New York Times is seeking a Senior SaaS Systems Administrator in New York, NY to lead the administration, reliability, and continuous improvement of our SaaS platform stack. You will be the primary escalation point for complex admin-level incidents and a technical steward of applications, integrations, and operational practices.

You will oversee a broad portfolio including Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, and Trint, while partnering with security and IT to raise

Qualifications

• 5+ years of experience in systems administration, systems engineering, SaaS administration, or a related IT operations role.
• Professional experience administering enterprise SaaS applications, including identity and access management, permissions, configuration, troubleshooting, integrations, and application lifecycle processes.
• Experience serving as an escalation point for complex technical incidents, including root‑cause analysis, coordination, remediation, and prevention of recurring issues.
• Strong systems‑administration fundamentals across identity, email servers, authentication, directory services, collaboration platforms, endpoint environments, or server administration.

Responsibilities

• Oversee the administration and ongoing improvement of a broad portfolio of SaaS applications (Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint, etc.).
• Lead investigation and resolution of complex application, access, configuration, identity, and integration incidents.
• Establish and maintain standards for user and group access, permissions, app configuration, lifecycle management, integrations, and controls in partnership with security and IT.
• Serve as technical steward of the SaaS portfolio by defining ownership, documenting dependencies, and assessing operational risk.
• Design and improve repeatable processes, automation, monitoring, and documentation for scalable administration.
• Collaborate with vendors and teams to evaluate new applications and manage changes and releases.

Skills

SaaS administration

Identity and access management

Incident escalation

Root-cause analysis

Automation and scripting

Tools

Google Workspace

Slack

Glean

Figma

Airtable

Coda

Miro

Trint

Active Directory

Exchange

Windows / Linux servers

Job description

New York, NY

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

About the Role, Mission or Department Overview

The Enterprise Productivity team helps colleagues do their best work by providing reliable, secure, and easy-to-use workplace technology. We manage a growing portfolio of SaaS applications and the systems, integrations, and processes that support how The Times works every day.

As a Senior SaaS Systems Administrator, you will lead the administration, reliability, and continuous improvement of our SaaS platform stack. You will be the primary escalation point for complex admin-level incidents and a technical steward of the applications, integrations, and operational practices. You will report to the Manager of Enterprise Productivity.

Responsibilities:

• You will oversee the administration and ongoing improvement of a broad portfolio of SaaS applications, including: Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint, and other enterprise productivity tools.
• You will lead the investigation and resolution of complex application, access, configuration, identity, and integration incidents, leading issues through root‑cause analysis, remediation, and preventative follow‑up.
• You will establish and maintain standards for user and group access, permissions, application configuration, lifecycle management, integrations, and administrative controls in partnership with security, IT, and partners.
• You will be a technical steward of the SaaS application portfolio by defining ownership, documenting dependencies and configurations, assessing operational risk, and identifying opportunities to improve reliability, security, and user experience.
• You will design and improve repeatable processes, automation, monitoring, and documentation that make application administration scalable, and resilient.
• You will partner with vendors and our teams to evaluate new applications, manage changes and releases, resolve escalated support issues, and make informed decisions about the future of our platform stack.
• You will provide technical guidance and mentorship to teammates, with partners at all levels, and help shape the team's standards and operating practices.
• You will demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 5+ years of experience in systems administration, systems engineering, SaaS administration, or a related IT operations role.
• Professional experience administering enterprise SaaS applications, including identity and access management, permissions, configuration, troubleshooting, integrations, and application lifecycle processes.
• Experience serving as an escalation point for complex technical incidents, including root‑cause analysis, coordination, remediation, and prevention of recurring issues.
• Strong systems‑administration fundamentals across identity, email servers, authentication, directory services, collaboration platforms, endpoint environments, or server administration.
• This is a hybrid position based in our NYC headquarters, requiring in‑office attendance three days per week.

Preferred Qualifications:

• Experience working at a managed service provider or in another environment requiring rapid learning and technical ownership across a broad range of customer technologies.
• Experience administering Google Workspace and collaboration or productivity platforms such as Slack, Microsoft 365, Figma, Airtable, Coda, Miro, or similar tools.
• Experience administrating Active Directory, Exchange, Microsoft Office, and Windows or Linux server hosts.
• Experience with scripting, APIs, automation, monitoring, identity governance, SaaS security, vendor management, or technology portfolio management.

REQ-020629

Additional Compensation and Benefits:

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company‑matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The annual base pay range for this role is between:

$130,000 - $145,000 USD

Candidate Use of GenAI Tools:

We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you’re an engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [e-mail]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.