Senior SaaS Implementation & Configuration Lead

Resource Innovations; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Three weeks paid vacation

401(k) with employer match

Medical, dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations invites a Sr. Software Implementation Configuration Lead to drive enterprise SaaS implementation and configuration for utility clients in Chicago, IL.

You will partner with clients and cross-functional teams to design solutions, configure workflows, and manage integrations, testing, and deployments across the project lifecycle, delivering scalable results and post-launch support. The role requires strong communication, hands-on experience with low-code platforms, REST APIs,

Qualifications

• Bachelor's degree or higher in CS/IS/IT/Engineering or related field.
• 5-7+ years implementing, configuring, or supporting enterprise SaaS in client-facing roles.
• Hands-on experience configuring SaaS apps: workflows, forms, UI, reports, dashboards, JavaScript, HTML/CSS.
• Experience with system integrations, REST APIs, ETL/data mapping, authentication, UAT, deployments, and post-production support.
• Strong analytical, problem-solving, and communication skills; utility/energy sector experience preferred.

Responsibilities

• Lead implementation and configuration of enterprise SaaS solutions for utilities.
• Partner with clients to gather requirements, facilitate workshops, validate solutions, guide decisions.
• Configure features, workflows, rules, UIs, and client-specific functionality using low-code, HTML/CSS, and JavaScript.
• Develop specifications, designs, process flows, and configuration docs.
• Design and implement integrations, APIs, ETL, data mapping, authentication, and reporting with client tech teams.
• Plan and execute configuration, testing (system & UAT), deployments, and production releases.
• Troubleshoot configuration, data, integration, and app issues; collaborate with Product/Development.
• Identify opportunities to improve processes, performance, usability, and efficiency.
• Provide post-launch support, knowledge transfer, and ongoing advisory services.
• Collaborate with Product, Development, QA, and Project Management; mentor consultants.

Skills

SaaS implementations

Client consulting

Solution configuration

REST APIs

ETL/data mapping

JavaScript

HTML/CSS

Low-code configurations

System integrations

UAT testing

Post-production support

Mentorship / leadership

Education

Bachelor's degree or higher in CS/IS/IT/Engineering or related field

Tools

REST APIs

ETL

JavaScript

HTML/CSS

Low-code platforms

CRM/ERP/workflow automation platforms

Job description

Resource Innovations invites a Sr. Software Implementation Configuration Lead to drive enterprise SaaS implementation and configuration for utility clients in Chicago, IL.

You will partner with clients and cross-functional teams to design solutions, configure workflows, and manage integrations, testing, and deployments across the project lifecycle, delivering scalable results and post-launch support. The role requires strong communication, hands-on experience with low-code platforms, REST APIs,