Senior SaaS Customer Success Leader | Growth & Strategy

MoEngage; New York (NY); On-site; USD 100,000 - 145,000; Full time

Job summary

MoEngage is a customer engagement platform with a global client base, offering analytics, personalization, and messaging across websites, mobile apps, email, social, and more. The role focuses on onboarding, adoption, and growth of customer relationships in a SaaS/B2B environment.

Ideal candidates will have 5–7 years in customer-facing roles, strong communication, and a passion for product-driven growth. OTE aligns with market standards for senior customer success roles in the US.

Qualifications

• 5-7 years of experience in a customer-facing role.
• Strong understanding of mobile ecosystem & app marketing.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and show value of MoEngage.
• Take ownership of post-sales relationships and growth.
• Champion the product and be an evangelist.
• Empathy in client-facing interactions and cross-team collaboration.
• Strong written and verbal communication skills.

Responsibilities

• Onboard customers with integration support and drive adoption of MoEngage products.
• Be the point of contact for accounts and be responsible for customer growth.
• Build relationships with senior stakeholders and manage account planning.
• Provide CRM and mobile marketing automation expertise to customers.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Act as a Product Evangelist, advising top internet companies on growth opportunities.
• Maintain awareness of information security concepts and best practices.

Skills

Account management

Communication skills

Empathy

SaaS experience

B2B experience

Mobile marketing

Evangelism / product champion

Job description

MoEngage is a customer engagement platform with a global client base, offering analytics, personalization, and messaging across websites, mobile apps, email, social, and more. The role focuses on onboarding, adoption, and growth of customer relationships in a SaaS/B2B environment.

Ideal candidates will have 5–7 years in customer-facing roles, strong communication, and a passion for product-driven growth. OTE aligns with market standards for senior customer success roles in the US.