Senior Customer Success Manager

MoEngage; New York (NY); In loco; USD 100.000 - 145.000; Tempo pieno

Descrizione del lavoro

MoEngage is a customer engagement platform with a global client base, offering analytics, personalization, and messaging across websites, mobile apps, email, social, and more. The role focuses on onboarding, adoption, and growth of customer relationships in a SaaS/B2B environment.

Ideal candidates will have 5–7 years in customer-facing roles, strong communication, and a passion for product-driven growth. OTE aligns with market standards for senior customer success roles in the US.

Competenze

• 5-7 years of experience in a customer-facing role.
• Strong understanding of mobile ecosystem & app marketing.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and show value of MoEngage.
• Take ownership of post-sales relationships and growth.
• Champion the product and be an evangelist.
• Empathy in client-facing interactions and cross-team collaboration.
• Strong written and verbal communication skills.

Mansioni

• Onboard customers with integration support and drive adoption of MoEngage products.
• Be the point of contact for accounts and be responsible for customer growth.
• Build relationships with senior stakeholders and manage account planning.
• Provide CRM and mobile marketing automation expertise to customers.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Act as a Product Evangelist, advising top internet companies on growth opportunities.
• Maintain awareness of information security concepts and best practices.

Conoscenze

Account management

Communication skills

Empathy

SaaS experience

B2B experience

Mobile marketing

Evangelism / product champion

Descrizione del lavoro

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including T-Mobile, Chick-fil-A, KAYAK, and The Weather Company. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Roles and Responsibilities:

• Onboard customers with Integration support and drive adoption of MoEngage products
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with senior stakeholders and manage account planning
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEngage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.
• Awareness on Information Security concepts and Best Practices

Requirement:

• 5-7 years of experience with relevant experience.
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills

The annual On-Target Earnings (OTE) for this position is $100,000 - $145,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology – see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.